Patrick Miller
St. Cloud
Summary
- Pharmacist with 10+ years of experience in the Retail and Long Term Care (LTC) setting, across 4 different states – Arizona, New Mexico, Texas & Florida
- Currently licensed in Florida, Texas & Arizona – all in good standing
- Immunization and CPR certified in all licensed states
- Represented the Appalachian College of Pharmacy at the APhA Student Counseling Competition in Los Angeles, California in 2015
- Well accomplished in patient satisfaction in all initiatives (Extremely high weekly verified by promised time (VBPT) of 85-95%, waiting Rx’s, customer survey scores (NPS Scores), meeting immunization goals (shoot for 2 vaccines), counseling, MTM services
- Regularly promotes keeping inventory to manageable fiscal levels, through responsible ordering procedures and levels/thresholds
Overview
12
12
years of professional experience
1
1
Certification
Work History
Full Time Pharmacist/Site Manager
United Healthcare - Genoa Healthcare
03.2019 - 12.2025
- Former Site Manager at Genoa #20387 in Lake Mary, FL from March 2022 till December 2025
- Former Site Manager at Genoa #00023 in Kissimmee, FL from May 2021 till March 2022
- Former Site Manager at Genoa #20297 in Phoenix, AZ from May 2020 till May 2021
- Full time float pharmacist for Region 9 - Genoa Healthcare (United Healthcare) specializing in Long Term Care Pharmacy for General Mentally Ill (GMI) and Severely Mentally Ill (SMI) patients where I traveled and worked at various clinics all across the greater Phoenix metro area from March 2019 to May 2020
- Process Cycle Fill prescriptions as well as future billing of medication in preparation for deliveries
- Experience with processing and servicing Group Homes throughout the Phoenix Metro area
- Regularly process and prepare medications for mail out servicing to patients who cannot make it into the clinic
- Profound knowledge of long acting injectable medications
- Engage in preparations of monthly bubble packing of medications for group home patients and regular clinic patients
- Trained in Clozapine (REMS) Athelas Blood Monitoring sample testing for ANC count
- Experience in performing MTM services via MTMOutcomes
- Reviewed and verified medication orders for accuracy and safety.
- Collaborated with healthcare teams to optimize patient medication therapy management.
- Implemented pharmacy best practices to enhance operational efficiency and compliance.
- Mentored junior pharmacists and pharmacy technicians in clinical protocols and workflows.
Pharmacy Manager
Walgreens Pharmacy #12334
11.2017 - 03.2019
- Pharmacy Manager (RXM) at this growing “Snowbird” Walgreens, averaging 270-320 scripts per day
- Transformed the pharmacy from poor performance (low NPS, stagnant script count, low VBPT, low team member morale) to exceptional performance (86%-year end Rx NPS, 85-95% VBPT, 7-9% increase in 90-day scripts, reinvigorated team members)
- Restored days of supply of drug inventory from 45+ days to much more manageable and profitable levels of 20-25 days of supply – saving the pharmacy thousands of dollars in inventory/expense
- Hired and developed new technicians and helped train floor employees to work efficiently, as fill-ins when needed
- Consistently promoted flu vaccination and helped set up and perform multiple flu clinics around the Goodyear area
- Encourage all team members to work together in fostering the “Win Together” attitude
- Promote front end sales by offering OTC advice and sound clinical interventions
Staff Pharmacist
WALGREENS PHARMACY #2851
09.2016 - 11.2017
- Full time Staff Pharmacist averaging 370+ scripts/day across a diverse patient population
- Promoted exceptional IMPROVE scores – VBPT, Waiting Rx’s, NTT calls, flu shot goals
- Advocate of increasing and promoting immunizations – including flu clinics for OTHER stores
- Oversaw daily operations or retail pharmaceuticals, including accurate prescription preparation, verification and dispensing
- Provided daily pharmaceutical duties – including counseling, accurate OTC selection and sales, blood pressure checks
- Managed drug inventory levels, ordering of medications, replenishment of pharmacy supplies
Staff Pharmacist
WALGREENS PHARMACY #4139
05.2016 - 09.2016
- Full time Staff Pharmacist at Walgreens #4139 averaging 350+ scripts/day
- Oversaw daily operations or retail pharmaceuticals, including accurate prescription preparation, verification and dispensing
Pharmacy Manager
WALGREENS PHARMACY #6501
02.2016 - 05.2016
- Pharmacy Manager at Walgreens #6501, averaging 275+ scripts/day
- Responsible for recruiting and training 2 new pharmacy technicians, due to 3 senior techs leaving at once
- Responsible for driving 90-day supply prescriptions, which increased 10% from previous reports
- Increased customer satisfaction “delight scores” through telephone/online surveys by 25%
- Responsible for overseeing safe/efficient drug processing and dispensing of prescriptions
- Maintained C-II counts, ordering of medications and supplies, maintained pharmaceutical metrics
- Managed and maintained all pharmaceutical records in compliance with the law
- Responsible for creating rotations and pharmacy technician schedules
Staff Pharmacist
WALGREENS PHARMACY #5612
06.2014 - 02.2016
- Full time staff pharmacist at 24-hour Walgreens #5612, averaging 600+ script/day
- Provided 50+ MTM services to patients identified through their insurance plans
- Provided over 1000+ flu vaccinations to patients across flu season 2014 and 2015 through various flu clinics
- Responsible for safe/efficient dispensing of pharmaceutical products, including reviewing and interpreting physician orders and detecting therapeutic incompatibilities
- Responsible for creating rotations and pharmacy technician schedules
Education
PharmD Degree -
Appalachian College of Pharmacy
Oakwood, VA05.2014
Skills
- Customer service and communication skills
- Prescription verification
- Drug inventory management
- Medication dispensing
- Billing management
- Pharmacy inventory and recordkeeping
- Therapeutic drug monitoring
- Drug utilization review
- Staff training
- Coordinating inventory
- Loss prevention
- Process improvements
Certification
Immunization certified
Timeline
Full Time Pharmacist/Site Manager
United Healthcare - Genoa Healthcare
03.2019 - 12.2025
Pharmacy Manager
Walgreens Pharmacy #12334
11.2017 - 03.2019
Staff Pharmacist
WALGREENS PHARMACY #2851
09.2016 - 11.2017
Staff Pharmacist
WALGREENS PHARMACY #4139
05.2016 - 09.2016
Pharmacy Manager
WALGREENS PHARMACY #6501
02.2016 - 05.2016
Staff Pharmacist
WALGREENS PHARMACY #5612
06.2014 - 02.2016
PharmD Degree -
Appalachian College of Pharmacy