Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
Timeline
Generic

Patrick Milligan

Crawfordville

Summary

Dynamic professional with extensive experience as a Senior Operator at CSG, excelling in quality control and employee training. Proven ability to enhance operational efficiency and achieve high productivity standards. Skilled in data analysis and team building, fostering a collaborative environment that drives success and safety compliance.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Senior Operator/Shift Trainer

CSG
11.2017 - Current
  • As Trainer for night shift, I train new employees the following tasks which are also a part of the daily tasks.
  • Help employees become more efficient with their daily tasks.
  • Sign employees on to their jobs on their machines.
  • Verify that the Quality Control board, Quality Control sheets and statements all match for current system/prin and cycle.
  • Verify that the proper receipt of materials through matching with Quality Control board (i.e. inserts, carriers, return envelopes, etc.).
  • Place inserts and envelopes in designated hoppers and set detection for missed or double-stuffed materials.
  • Verify feeder Setups to ensure for correct materials.
  • Verify statements for proper read, inspect folds and verify accurate reading.
  • Make all necessary adjustments while operating the machines in order to meet departmentally set quality and productivity standards.
  • Presort mail according to postal regulations to obtain the greatest discount, mark trays accordingly using the correct supplied tie-out sheet.
  • Maintain accurate counts of damaged statements and record on Quality Control Board.
  • Separate and record damages from inserted run to be turned over to PAS and ensure the needed materials are provided for rework.
  • Routinely check sequence counts to ensure all statements are accounted for and minimize potential for duplicate statements.
  • Inspect machine routinely by verifying: Quality Control board matches the Quality Control checklist for cycle dates and system/prin.
  • Verify also that the checklist matches the statements for form type, cycle date and system/prin.
  • Interpreted work instructions from supervisors to complete assigned tasks efficiently.
  • Led regular meetings with team members to discuss progress towards goals and objectives.
  • Analyzed test results and determined best course of action based on those results.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Inserts/envelopes on the board match the contents in the insert machine hoppers/feeders and recheck machine mode and detections.
  • Achieve and maintain an average of 65% operator efficiency.
  • Routinely check statements for proper feed, fold, cut and materials. By opening first 3 statements and 1 statement per 3,000 processed.
  • Member of the Safety committee which helps ensure employees are provided a safe work environment and provide daily safety topics at shift start meetings.

Store Manager

Gary Moulton Auto Center
Tallahassee
04.2015 - 11.2017
  • Daily P.O.S. register cutoff, control petty cash items and reconcile any discrepancies, review Daily Sales & Profit Analysis, audit sales tickets for completeness and accuracy, verify merchandise deliveries to and from store, handle approval on credit memorandums, audit credits and merchandise, wait on customers as required in order to meet monthly sales quota, Inputting all customer information in to Wayne Reeves data base, Maintain Used car lot Vehicles for safety, Diagnose, Repair and make ready all used cars for sale, Ordering of specific parts from local vendors via the internet or on phone, vehicle diagnostics Using Identifix and Pro demand Software and website, prepare quotes on requested sales for customers in person and by telephone, direct personnel in completion of work orders, maintain control over inventory, order inventory items as needed, conduct monthly inventory count and reporting, verify merchandise invoices to receiving records, audit invoices for purchases, receives all deliveries from outside vendors, sign sales tickets on cash, C.O.D., or charge deliveries, investigate inventory shortage or overage, match invoices with receiving records, verify quantity and price of stock, review sales tickets, verify all vendor invoices, select and train personnel, instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties, recruitment of corporate account customers, ensure all accounts payable and accounts receivables are accurate and filed in a timely manner, knowledge of accounting & inventory control systems, schedule duties, direct activities, examine time cards for all personnel, audit total weekly hours worked and ensure employees sign time cards accordingly, diagnose and complete mechanical repairs, oil changes, transmission services, engine and transmission swaps, electrical Diagnostic and repair brake services, front end and suspension repair, coolant flushes, preventative maintenance suggestions on all makes and Models

Store Manager

A Lighthouse Automotive
Tallahassee
02.2012 - 04.2015
  • Daily P.O.S. register cutoff, prepare bank deposit, make daily bank deposit, control petty cash items and reconcile any discrepancies, review Daily Sales & Profit Analysis, audit sales tickets for completeness and accuracy, verify merchandise deliveries to and from store, handle approval on credit memorandums, audit credits and merchandise adjustments, supervise Assistant Manager in cash and ticket control, wait on customers as required in order to meet monthly sales quota, prepare quotes on requested sales for customers in person and by telephone, direct personnel in completion of work orders, Ordering of specific parts from local vendors via the internet or on phone, assist in vehicle diagnostics, prepare and conduct semi-monthly store sales and product meetings, maintain control over inventory, order inventory items as needed, conduct monthly inventory count and reporting, verify merchandise invoices to receiving records. Maintain stock ledger for tires, tubes, and auto items, audit invoices for purchases, receives all deliveries from outside vendors, sign sales tickets on cash, C.O.D., or charge deliveries, investigate inventory shortage or overage, match invoices with receiving records, verify quantity and price of stock, review sales tickets, verify all vendor invoices, consult District Manager regarding sales and profit results and suggests action to correct any unsatisfactory conditions, select and train personnel, instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties, recruitment of corporate account customers, ensure all accounts payable and accounts receivables are accurate and filed in a timely manner, knowledge of accounting & inventory control systems, schedule duties, direct activities, examine time cards for all personnel, audit total weekly hours worked and ensure employees sign time cards accordingly, rotate, mount and balance tires, alignments, oil changes, transmission services, coolant flushes, preventative maintenance suggestions. Supervised and participated in car customization, Custom stereo installation and Custom painting of Vehicles

Store Manager

Big 10 Tires, Inc
Tallahassee
01.2009 - 02.2012
  • Daily P.O.S. register cutoff, prepare bank deposit, make daily bank deposit, control petty cash items and reconcile any discrepancies, review Daily Sales & Profit Analysis, audit sales tickets for completeness and accuracy, verify merchandise deliveries to and from store, handle approval on credit memorandums, audit credits and merchandise adjustments, supervise Assistant Manager in cash and ticket control, wait on customers as required in order to meet monthly sales quota, prepare quotes on requested sales for customers in person and by telephone, direct personnel in completion of work orders, prepare and conduct semi-monthly store sales and product meetings, maintain control over inventory, order inventory items as needed, conduct monthly inventory count and reporting, verify merchandise invoices to receiving records. Maintain stock ledger for tires, tubes, and auto items, audit invoices for purchases, receives all deliveries from outside vendors, sign sales tickets on cash, C.O.D., or charge deliveries, investigate inventory shortage or overage, match invoices with receiving records, verify quantity and price of stock, review sales tickets, verify all vendor invoices, consult District Manager regarding sales and profit results and suggests action to correct any unsatisfactory conditions, select and train personnel, instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties, recruitment of corporate account customers, ensure all accounts payable and accounts receivables are accurate and filed in a timely manner, knowledge of accounting & inventory control systems, schedule duties, direct activities, examine time cards for all personnel, audit total weekly hours worked and ensure employees sign time cards accordingly, diagnose and complete mechanical repairs, rotate, mount and balance tires, alignments, oil changes, transmission services, coolant flushes, preventative maintenance suggestions

Warehouse Manager

Kauffman Tire
Midway
08.2007 - 01.2009
  • Manage staff of eight; drives and warehouse personnel.
  • Instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties.
  • Manage route schedules for fleet of seven box truck and 3 pick-ups trucks.
  • Responsible for fleet maintenance, services, certifications, licensing, repairs, weekly vehicle inspections and logs as per D.O.T. and GE Capital Fleet Services requirements.
  • Schedule regular, preventative services utilizing outside vendors.
  • Schedule inbound merchandise deliveries; verify merchandise deliveries to and from warehouse.
  • Audit sales tickets for completeness and accuracy, initiate credit memorandums, audit credits and process merchandise adjustments for returns to distribution center.
  • Manage daily inventory reconciliations, equipment maintenance and inspections.
  • Conduct weekly building safety inspections.
  • Perform quarterly physical inventory reconciliation.
  • Verify merchandise invoices to receiving records.
  • Maintain stock ledger.
  • Assist on telephones with outside sales.

Store Manager

Big 10 Tires, Inc
Tallahassee
04.2002 - 06.2007
  • Daily P.O.S. register cutoff, prepare bank deposit, make daily bank deposit, control petty cash items and reconcile any discrepancies, review Daily Sales & Profit Analysis, audit sales tickets for completeness and accuracy, verify merchandise deliveries to and from store, handle approval on credit memorandums, audit credits and merchandise adjustments, supervise Assistant Manager in cash and ticket control, wait on customers as required in order to meet monthly sales quota, prepare quotes on requested sales for customers in person and by telephone, direct personnel in completion of work orders, prepare and conduct semi-monthly store sales and product meetings, maintain control over inventory, order inventory items as needed, conduct monthly inventory count and reporting, verify merchandise invoices to receiving records. Maintain stock ledger for tires, tubes, and auto items, audit invoices for purchases, receives all deliveries from outside vendors, sign sales tickets on cash, C.O.D., or charge deliveries, investigate inventory shortage or overage, match invoices with receiving records, verify quantity and price of stock, review sales tickets, verify all vendor invoices, consult District Manager regarding sales and profit results and suggests action to correct any unsatisfactory conditions, select and train personnel, instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties, recruitment of corporate account customers, ensure all accounts payable and accounts receivables are accurate and filed in a timely manner, knowledge of accounting & inventory control systems, schedule duties, direct activities, examine time cards for all personnel, audit total weekly hours worked and ensure employees sign time cards accordingly, diagnose and complete mechanical repairs, rotate, mount and balance tires, alignments, oil changes, transmission services, coolant flushes, preventative maintenance suggestions

Store Manager

Bass Tire and Auto
Tallahassee
11.2002 - 04.2002
  • Daily P.O.S. register cutoff, prepare bank deposit, control petty cash items and reconcile any discrepancies, review Daily Sales & Profit Analysis, verify merchandise deliveries to and from store, wait on customers as required in order to meet monthly sales quota, prepare quotes on requested sales for customers in person and by telephone, direct personnel in completion of work orders, maintain control over inventory, order inventory items as needed, conduct monthly inventory count and reporting, verify merchandise invoices to receiving records. Receives all deliveries from outside vendors, sign sales tickets on cash, C.O.D., or charge deliveries, investigate inventory shortage or overage, verify quantity and price of stock, review sales tickets, verify all vendor invoices, consult owner regarding sales and profit results and suggests action to correct any unsatisfactory conditions, select and train personnel, instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties, knowledge of accounting & inventory control systems, assign duties to personnel, examine time cards for all personnel, audit total weekly hours worked and ensure employees sign time cards accordingly. Diagnose and complete mechanical repairs, rotate, mount and balance tires, oil changes, transmission services, coolant flushes and preventative maintenance suggestions.

Store Manager

Grease Pro, Inc.
Tallahassee
11.1995 - 11.1998
  • Daily P.O.S. register cutoff, prepare bank deposit, control petty cash items and reconcile any discrepancies, review Daily Sales verify merchandise deliveries to and from store, wait on customers as required in order to meet monthly sales quota, prepare quotes on requested sales for customers in person and by telephone, direct personnel in completion of work orders, maintain control over inventory, order inventory items as needed, conduct monthly inventory count and reporting, verify merchandise invoices to receiving records. Receives all deliveries from outside vendors, sign sales tickets on cash, C.O.D., or charge deliveries, investigate inventory shortage or overage, verify quantity and price of stock, review sales tickets, verify all vendor invoices, consult owner regarding sales and profit results and suggests action to correct any unsatisfactory conditions, select and train personnel, instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties, knowledge of accounting & inventory control systems, assign duties to personnel, examine time cards for all personnel, diagnose and complete mechanical repairs, rotate, mount and balance tires, oil changes, transmission services, coolant flushes and preventative maintenance suggestions.

Store Manager

Grease Pro, Inc.
Panama City
01.1989 - 11.1995
  • Daily P.O.S. register cutoff, prepare bank deposit, control petty cash items and reconcile any discrepancies, review Daily Sales verify merchandise deliveries to and from store, wait on customers as required in order to meet monthly sales quota, prepare quotes on requested sales for customers in person and by telephone, direct personnel in completion of work orders, maintain control over inventory, order inventory items as needed, conduct monthly inventory count and reporting, verify merchandise invoices to receiving records. Receives all deliveries from outside vendors, sign sales tickets on cash, C.O.D., or charge deliveries, investigate inventory shortage or overage, verify quantity and price of stock, review sales tickets, verify all vendor invoices, consult owner regarding sales and profit results and suggests action to correct any unsatisfactory conditions, select and train personnel, instruct and counsel personnel in operating procedure, policy and efficient methods of performing their duties, knowledge of accounting & inventory control systems, assign duties to personnel, examine time cards for all personnel, diagnose and complete mechanical repairs, rotate, mount and balance tires, oil changes, transmission services, coolant flushes and preventative maintenance suggestions.

Education

Academic Diploma -

Choctawhatchee Senior High School
Fort Walton Beach, Florida
03-2025

Some College (No Degree) - FAA Drone Pilot

Tallahassee Community College
Tallahassee, FL

Some College (No Degree) - Faa Certified Drone Pilot

Tallahassee Community College
Tallahassee, FL

Skills

  • Drone operation
  • Regulatory compliance
  • Data analysis
  • Inventory management
  • Customer service
  • Team building
  • Employee training
  • Quality control
  • Production scheduling
  • Operational efficiency
  • Issue identification and resolution
  • Cost reduction strategies
  • Verbal and written communication
  • Standard operating procedures
  • Advanced troubleshooting
  • Six sigma methodologies
  • Health and safety compliance
  • Machine operation
  • Process control
  • Attention to detail
  • Inspections and reviews
  • Production work
  • Forklift operation
  • Machine setup
  • Valid Driver's license
  • Teamwork and collaboration
  • Warehouse operations
  • Safety compliance

Certification

  • Bridgestone/Firestone ProCert Program, 2003, 2004, 2005, 2006, 2007, 2009, 2010
  • CarQuest Training - Brake Diagnostics, 01/01/04
  • BFGoodrich Certifications, 2005
  • Drone License, 2025

References

  • Ed Hightower, 6158 Verdura Way, Tallahassee, Florida, 32311, (850) 510-1643
  • Amanda Stephens, 44 Steele Ct, Crawfordville, Florida, 32327, (850) 577-8114
  • Brad and Shelia Downey, 9660 Kona Village Drive, Apt 113, Riverview, Florida, 3343 578, (850) 942-0016 or (850) 766-6337

Accomplishments

  • Co-facilitator of Safety Committee
  • Won the Champions Award (2020)
  • Habitat for Humanity

Timeline

Senior Operator/Shift Trainer

CSG
11.2017 - Current

Store Manager

Gary Moulton Auto Center
04.2015 - 11.2017

Store Manager

A Lighthouse Automotive
02.2012 - 04.2015

Store Manager

Big 10 Tires, Inc
01.2009 - 02.2012

Warehouse Manager

Kauffman Tire
08.2007 - 01.2009

Store Manager

Bass Tire and Auto
11.2002 - 04.2002

Store Manager

Big 10 Tires, Inc
04.2002 - 06.2007

Store Manager

Grease Pro, Inc.
11.1995 - 11.1998

Store Manager

Grease Pro, Inc.
01.1989 - 11.1995

Academic Diploma -

Choctawhatchee Senior High School

Some College (No Degree) - FAA Drone Pilot

Tallahassee Community College

Some College (No Degree) - Faa Certified Drone Pilot

Tallahassee Community College

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