Summary
Overview
Work History
Education
Skills
Certification
Operational Efficiency And Compliance
Technology Proficiency
Typing Speed
Languages
Timeline
Generic

Patrick Miranda

Downey

Summary

Accomplished professional with over three years of experience in management, team leadership, and operational improvement. Expert in crafting solutions that enhance efficiency, safety, and customer satisfaction across diverse operational environments. Brings a robust skill set in strategic planning, team development, and technology utilization, ensuring excellence in problem-solving and project management. Demonstrated ability to communicate effectively with various stakeholders, adapt to new challenges, and lead initiatives that drive success. Adept at leveraging analytical skills for insightful decision-making and process optimization, eager to contribute to and grow within dynamic new roles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Security Supervisor

Allied Universal
02.2023 - Current
  • Directed and dispatched a diverse team, fostering a culture of excellence, accountability, and continuous improvement across all operational areas.
  • Coordinated logistics and shipments of client and tenant equipment, goods, and event resources, ensuring timely deliveries and smooth operations.
  • Managed event coordination, overseeing the delivery, setup, and execution of necessary resources to ensure successful events.
  • Implemented training programs to enhance team skills and performance, driving operational efficiency and high-quality service.
  • Developed and implemented comprehensive reporting processes using Microsoft Suite and Google Suite, improving overall operational efficiency and client satisfaction.
  • Facilitated strategic meetings with client management, aligning team goals with client objectives and ensuring smooth operations across departments.
  • Revamped customer service protocols, effectively addressing and resolving complaints, leading to improved client and tenant satisfaction.
  • Introduced efficient hiring practices, improving the quality of new hires and strengthening team performance.
  • Oversaw and conducted basic IT maintenance for critical infrastructure, ensuring operational reliability and effective resource management.
  • Supervised and evaluated team performance to ensure compliance with operational standards and regulations.
  • Screened vendors for insurance requirements and permits, ensuring compliance and maintaining smooth operations.

Security Officer

Allied Universal
11.2021 - 02.2023
  • Ensured a safe and secure environment by monitoring operations, effectively communicating facility regulations to both visitors and staff, and maintaining order.
  • Skilled in managing potential threats calmly and coordinating responses with external authorities, ensuring a smooth resolution in high-pressure situations.
  • Operated advanced surveillance and monitoring systems, leveraging technical proficiency to support operational security and swiftly resolve incidents.
  • Documented operational occurrences and findings, providing detailed reports that contributed to the development of improved risk mitigation and operational strategies.
  • Conducted regular patrols and engaged with staff and clients, fostering a positive environment and ensuring adherence to safety protocols.
  • Wrote detailed incident reports on property damage, unauthorized access, and unusual occurrences, providing clear documentation for further analysis and improvement.
  • Responded quickly in emergency situations, minimizing damage and reducing the risk of injury, demonstrating strong crisis management skills.

Education

High School Diploma - Computer Science and Electrical Engineering (CSEE)

Don Bosco Technical Institute
Rosemead, CA
06.2019

Skills

  • Team Leadership
  • Data Entry
  • Communication Skills
  • Dispatching Experience
  • Training Program Development
  • Reporting Processes
  • Microsoft Suite
  • Google Suite
  • Strategic Meeting Facilitation
  • Employee schedule coordination
  • Investigative procedures
  • Customer Service Protocols
  • Hiring Practices
  • IT Maintenance
  • Security Monitoring
  • Communication
  • Threat Management
  • Law Enforcement Coordination
  • CCTV Operation
  • Technical Proficiency
  • Documentation
  • Risk Mitigation
  • Community Engagement
  • Risk analysis
  • Staff management
  • Alarm monitoring

Certification

  • Oleoresin Capsicum Aerosol Training (OCAT), Personal Protection Consultants Inc, 10/01/24, www.ppcitraining.com/program.php?Program...
  • Practical and Tactical Handcuffing, Personal Protection Consultants Inc, 10/01/21, www.ppcitraining.com/program.php?Program...
  • State Issued California Guard Card, Bureau of Security and Investigative Services of the State of California, 09/01/21, www.bsis.ca.gov
  • CPR/AED/FIRST AID, American Safety & Health Institute, 10/01/21
  • Class-C Driver's License, State of California, 03/01/20

Operational Efficiency And Compliance

True

Technology Proficiency

  • CCTV
  • Microsoft Suite
  • Google Suite

Typing Speed

75 WPM

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Security Supervisor

Allied Universal
02.2023 - Current

Security Officer

Allied Universal
11.2021 - 02.2023

High School Diploma - Computer Science and Electrical Engineering (CSEE)

Don Bosco Technical Institute

Similar Profiles

CREATE PROFILE