Patrick mirecki
St James
Summary
Dynamic and results-driven professional with extensive experience in operations management and team development at Nassau Suffolk Lumber. Proven track record in enhancing customer satisfaction and driving revenue growth through effective relationship building and compliance management. Adept at training staff and implementing strategies that exceed performance targets.
Overview
22
22
years of professional experience
Work History
Asst Branch Manager
Florence Building Materials
06.2014 - 02.2025
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Branch Manager
Nassau Suffolk Lumber
03.2003 - 06.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Education
GED -
New Hyde Park Memorial High School
New Hyde Park, NY06-1991
Skills
- Operations management
- Business development
- Team development
- Operational efficiency
- Compliance management
- Staff education and training
- Account management
- Relationship building and management
- Staff management
- Sales expertise
- Client relationship management
Timeline
Asst Branch Manager
Florence Building Materials
06.2014 - 02.2025
Branch Manager
Nassau Suffolk Lumber
03.2003 - 06.2014
GED -
New Hyde Park Memorial High School
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