PATRICK MOGLIA
San Mateo,CA
Summary
Client focused business manager seeking a role in client development or management. Solutions focused individual that assesses and solves pain points, delivers value and expands partnership opportunities. Hands on team member that is open to in office, hybrid or remote opportunities.
Overview
11
11
years of professional experience
Work History
Program Manager III - Client Success - New Product Incubation, Shops Ads - Commerce Meta Platforms, Inc.
Meta Platforms, Inc.
San Francisco, CA
01.2023 - 07.2023
- Managed day-to-day cross-functional relationships and deadlines with XFN, commerce, design, Salesforce, business, engineering, product marketing, data science, QA and other stakeholder groups while beta testing and launching program (Instagram (IG) and Facebook (FB)
- Managed between six and 40 branded sellers testing/adopting Shops Ads features including: ad campaign QA, A/B testing, escalating bugs, providing feedback
- Prepared in-depth product documentation for technical and non-technical teams
- Defined and monitored KPIs, identified gaps in product and end user expectations
- Forecasted and budgeted for staffing, capacity planning and other project needs
- Mentored and coached team members on RACI methods and success strategies
- Collaborated with QA, DEV and business teams to ensure highest quality product.
Program Manager - Autonomous Vehicle Program Testing
Cruise Automation (Contract)
San Francisco, CA
08.2021 - 01.2023
- Collaborated with cross-functional leadership teams in identifying and solving technical and operational issues with products and features based on priority
- Inspected and tested technical systems for performance and conformance with specifications for deployment of autonomous vehicles (AVs) on public roads
- Utilized computer software and hardware to analyze, collect, compile and report test data to define A/B tests, QA performance, including areas for improvement
- Empowered and trained new team members by practicing safety and technical protocols to ensure overall quality of AV behavior and performance
- Collaborated with engineering, safety, managerial and leadership teams on defining and achieving KPIs and solving and resolving other issues
- Performance averaged 150% above goal
- Top 10% performance company-wide.
Product Monetization / Program Development / Affiliate & Partner Mgmt.
AdVon Commerce
Dublin, OH
07.2019 - 04.2021
- Developed strategy, business case and roadmap for domestic and international expansion of company (US, UK, Canada, Germany, Italy) by delivering market research, products and solutions based on KPIs, client need and strategic goals
- Lead sourcing, marketing, onboarding, internal/external team and stakeholder management as primary POC for 500+ client brands representing 70+ publishers and $3+ Billion in annual e-commerce sales (Hearst, Meredith, Ziff, IAC, NYT, ATK, etc.)
- Designed, developed and executed presentations to ownership, executive, operations, sales, technical, engineering, legal, finance, and other key stakeholder groups (Walmart, eBay, Amazon, Best Buy, Target, Macy's, Instacart, Wayfair, Bazaarvoice, Rakuten, etc.)
- Served as the trusted subject matter expert (SME), for Internal/external partners in product definition and choosing the right SaaS for implementation/integration
- Partnered with business stakeholders to lead ideation, technical requirements and launch of new features and operational capabilities based on priority
- Collaborated with internal and external cross-functional teams to launch and monitor the success of new and existing SaaS products and features
- Identified and solved bottlenecks and defined roadmap based on evolving needs
- Efforts directly contributed to growing business from $250MM annual GMV to over $3 billion, increased operational efficiency by 40% with 0% client churn
- Lead contribution of 3,000% revenue growth, international expansion and eventual $240 million exit.
E-commerce Product Development & Strategy-Program Mgmt. - Consultant
Best Reviews
San Francisco, CA
07.2018 - 07.2019
- Developed a data supported roadmap and advised the product, operational, engineering and executive teams on how to prioritize, optimize and develop content for syndication on various e-commerce affiliate platforms
- Translated cross-functional requirements, issues and ideas into an effective roadmap, including overall strategy and action plan
- Documented research findings and prepared polished reports highlighting results and potential strategies for operational efficiency, monetization of content and overall performance improvement
- Leveraged data analytics software to define and identify gaps/trends in existing processes and expand opportunities to enhance the overall monetization of content
- Increased client revenue from near zero to a $12MM annually.
Account & Program Manager - Sales, Integration, Adoption, Success - Onsite Publishing Affiliate Program
Amazon
Seattle, WA
01.2018 - 07.2018
- Built and consulted on business cases for launch of new affiliate programs and products by defining current state of the market, objectives of multiple stakeholders, size of opportunity, need and technical requirements
- Lead sales and internal/external account management initiatives and strategy from initial concept through testing and successful program launch for new Amazon Affiliates Onsite Publishing Program
- Nurtured relationships and engaged various internal and external stakeholders (executives, managers, product, technical (engineering), legal, finance, brand, influencer, affiliate, Search, etc.) regarding program opportunities, KPIs, client capability and needs
- Supported technical, business and product development teams as voice of the client and primary contact (POC) developing user and system requirements
- Provided feedback on customer experience (CX) and advocated for ways to improve and optimize engagement, performance and monetization of the program through A/B and other testing
- Directly managed multiple affiliate, creator, and influencer projects across various categories along with tracking weekly and monthly performance reporting metrics.
Business Development Manager - Devices (Client/Product Lead)
Amazon
Seattle, WA
01.2016 - 01.2018
- Developed sales strategies and executed plans for client acquisition DASH Button and Dash Replenishment programs
- Exceeded sales/onboarding target by over 150% in less than 6 months by adding 60 new brands across multiple consumer categories
- Secured $20 million of new business through vendor program adoption
- Subject Matter Expert (SME), primary contact (POC) and trusted partner to over 60 brands and agency partners
- Advised partners and stakeholders on program and revenue optimization to maximize the growth potential of each brand
- Collaborated with vendor managers, engineering, executive, managerial, marketing, product and operations teams to align product with customer needs/expectations.
Business Development Manager
Experis IT Group (subsidiary of Manpower Group)
San Francisco, CA
01.2013 - 01.2016
- Consulted with clients on IT project management and staff augmentation resources
- Researched, identified, prospected and secured new business and revenue opportunities for staffing, project solutions and other IT services in the finance, life science, business operations and technology verticals
- Performed sales and technical solutions calls, networking and marketing activities, and coordinated recruiting events
- Became a trusted subject matter expert (SME) for client solutions and the Experis suite of products and services
- Partnered with appropriate consulting teams to acquire technical resources and build pipelines of quality solutions for use on IT projects
- Client list included Apple, Amazon, Google, Facebook, Wells Fargo, Genentech, Gilead, Bank of America, Autodesk and others.
Education
MBA -
Skema Business School
Sophia Antipolis, FRANCE06.2012
Bachelor of Arts - Business And Managerial Economics
San Diego State University
San Diego, CA05.2005
Skills
- Business Development
- Partnership Management
- Customer Acquisition
- Client Engagement
- Client Success/Experience
- Client Solutions
- Client Education
- Onboarding
- Business Operations Mgmt
- Product/Program Adoption
- Product/Program Integration
- Stakeholder Management
- Subject Matter Expert (SME)
- Stakeholder & Client POC
- Performance Marketing
- Affiliate Marketing
- Influencer Marketing
- Product/Program Management
- SaaS development, sales and integration
- Roadmap Development
- Process Development
- Develop Best Practices/Guidelines
- Business Strategy
- Team Development
- Mentor/Coach
- Strategic Planning
- Product Definition
- Product/Program Documentation
- Content Creation & Monetization
- Content Moderation
- Quality Assurance (QA)
- Reporting/Presenting
- Market Research
- RACI Methodology
- Agile Methodology
- Forecasting
Timeline
Program Manager III - Client Success - New Product Incubation, Shops Ads - Commerce Meta Platforms, Inc.
Meta Platforms, Inc.
01.2023 - 07.2023
Program Manager - Autonomous Vehicle Program Testing
Cruise Automation (Contract)
08.2021 - 01.2023
Product Monetization / Program Development / Affiliate & Partner Mgmt.
AdVon Commerce
07.2019 - 04.2021
E-commerce Product Development & Strategy-Program Mgmt. - Consultant
Best Reviews
07.2018 - 07.2019
Account & Program Manager - Sales, Integration, Adoption, Success - Onsite Publishing Affiliate Program
Amazon
01.2018 - 07.2018
Business Development Manager - Devices (Client/Product Lead)
Amazon
01.2016 - 01.2018
Business Development Manager
Experis IT Group (subsidiary of Manpower Group)
01.2013 - 01.2016
MBA -
Skema Business School
Bachelor of Arts - Business And Managerial Economics
San Diego State University
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