Patrick Moore
Clinton,MS
Summary
Dynamic Intake Specialist with the Department of Veterans Affairs, skilled in data entry and compassionate communication. Proven track record of enhancing client satisfaction through effective needs assessment and personalized service plans. Recognized for maintaining high accuracy in client management systems while fostering positive relationships and ensuring compliance with organizational standards.
Overview
31
31
years of professional experience
Work History
Intake Specialist
Department of Veterans Affairs
05.2009 - Current
- Conducted comprehensive client interviews to gather essential information for intake processes.
- Ensured accurate data entry into client management systems, maintaining high standards of quality and efficiency.
- Collaborated with multidisciplinary teams to develop personalized service plans for clients.
- Assisted in identifying client needs through active listening and effective communication techniques.
- Monitored case files for compliance with organizational policies and procedures, ensuring adherence to best practices.
- Provided support in scheduling appointments and follow-up communications with clients and service providers.
- Resolved client inquiries and concerns promptly, fostering positive relationships and enhancing satisfaction levels.
- Participated in training sessions to enhance knowledge of intake protocols and relevant software applications.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
File Clerk
Department of Veterans Affairs
02.2009 - 08.2009
- Organized and maintained filing systems for easy retrieval of documents.
- Processed incoming and outgoing mail to ensure timely distribution.
- Assisted in digitizing files to improve accessibility and efficiency.
- Implemented labeling standards to enhance document identification accuracy.
Logistics Specialist
U.S. Army Active Duty
01.2005 - 04.2008
- Operated forklifts and pallet jacks to transport materials efficiently across warehouse floor.
- Maintained accurate inventory records using barcode scanning systems to ensure timely order fulfillment.
- Oversaw loading and unloading of shipments, coordinating with team members for optimal workflow.
- Conducted regular inspections of equipment and work areas to uphold quality standards and prevent issues.
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
Maintenance Assistant
Peppertree Apartment
04.2003 - 08.2004
- Conducted routine inspections to identify maintenance needs and ensure safety compliance.
- Assisted in repairs of plumbing, electrical systems, and appliances to enhance resident satisfaction.
- Managed inventory of maintenance supplies to streamline workflow and reduce downtime.
- Coordinated with vendors for specialized repairs, ensuring timely service delivery and quality standards.
Power Generator Mechanic
U.S. Army Active Duty
08.1994 - 08.1998
- Diagnosed and repaired power generator systems to ensure optimal performance and reliability.
- Conducted regular maintenance checks on generators, identifying potential issues before failures occurred.
- Collaborated with team members to streamline repair processes, reducing downtime for clients.
- Mentored junior mechanics in troubleshooting techniques and safety protocols, enhancing team skills.
Education
Bachelor Of Business Administration - Finance
William Carey University
Hattiesburg, MS05.2003
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
Timeline
Intake Specialist
Department of Veterans Affairs
05.2009 - Current
File Clerk
Department of Veterans Affairs
02.2009 - 08.2009
Logistics Specialist
U.S. Army Active Duty
01.2005 - 04.2008
Maintenance Assistant
Peppertree Apartment
04.2003 - 08.2004
Power Generator Mechanic
U.S. Army Active Duty
08.1994 - 08.1998
Bachelor Of Business Administration - Finance
William Carey University
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