Summary
Overview
Work History
Skills
Certification
Timeline
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Patrick Moss

Sacramento,CA

Summary

Versatile and results-driven IT Help Desk Technician with a strong foundation in technical support, system administration, and network configuration. Recent hands-on experience managing multi-tenant environments, implementing Microsoft Intune, and enhancing security with Azure technologies. Combines over 8 years of professional experience including a background in sales with strong communication and problem-solving skills to deliver high-impact support and build user trust. Actively pursuing continued growth in IT and infrastructure roles.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Help Desk II

Intelligent Technical Solutions
02.2024 - Current
  • Provide Tier 2 technical support for 25+ organizations, resolving issues across desktop applications, hardware, OS, email, and network access (local/remote).
  • Deploy and manage Microsoft Intune to streamline device and application management, cutting support tickets by 30%.
  • Administer Microsoft 365 services, including user accounts, mailboxes, distribution lists, and security groups via the Microsoft 365 Admin Center and Exchange Online.
  • Support Windows Server environments, including user and group policy management, file services, and system monitoring.
  • Configure and deploy Meraki firewalls and switches, ensuring secure, scalable connectivity across client sites.
  • Deliver in-person and remote support, maintain accurate ticketing and documentation, and author internal knowledgebase articles.
  • Administer user profiles, file access, and backups while participating in an after-hours support rotation to ensure 24/7 system availability.

Account Executive

Insider Intelligence
10.2022 - 01.2024
  • Generate ~50 new business cold calls and ~60 emails daily selling syndicated, subscription-based research to mid-market-to-enterprise brand and media companies targeting mid-to-senior-level executives
  • Secured Dynata sale 61% larger than average, marking the fastest new sale by an AE in company history
  • Exceeded Q1 revenue target and on-pace to surpass annual $200K target
  • Actively engage with multi-channel prospecting activity to ensure consistent pipeline quality, quantity, and velocity tracking all activity in Salesforce, keep contacting and opportunity records up to date
  • Leverage internal sales process and consultative selling methodology to anticipate and address customer objections to resolve concerns

Business Development

Kuebix (A Trimble Company)
08.2021 - 10.2022
  • First point of contact for troubleshooting TMS Web Application for free users, escalating issues that require further assistance
  • Achieved 158% of quota for cloud-based SaaS transportation management system (TMS) platform
  • Booked $340K in revenue from outbound prospecting and responses to inbound prospects
  • Developed playbook for BDRs, including prospecting, outreach cadence, talk track for call scripts, and emails used by all BDRs and AEs
  • Performed discovery and qualification meetings to educate prospective customers
  • Worked with AEs to develop account strategy, build sales pipeline, and create and develop opportunities for new business by generating qualified leads
  • Kuebix software was sunset

Skills

  • Windows and macOS support expertise
  • Active Directory and Azure AD administration
  • Cloud collaboration tools proficiency
  • Expertise in TCP/IP protocols
  • PowerShell proficiency
  • Microsoft Intune device management
  • Email security measures
  • Virtualization (Hyper-V, VMware, or Azure Virtual Desktop)

Certification

Microsoft Certified: Azure Fundamentals

Microsoft 365 Certified: Teams Administrator Associate

3CX Basic Certification

3CX Advanced Certification


Timeline

Help Desk II

Intelligent Technical Solutions
02.2024 - Current

Account Executive

Insider Intelligence
10.2022 - 01.2024

Business Development

Kuebix (A Trimble Company)
08.2021 - 10.2022

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Patrick Moss