Patrick Mullen
Jacksonville
Summary
Dynamic operational leader with a proven track record at Shitaki Marine and Franchise building services, specializing in strategic planning and process improvement. Expert in staff training and customer service excellence, I enhanced team performance and streamlined operations, achieving significant cost reductions while ensuring compliance with safety protocols. Committed to fostering collaborative environments for optimal results. Operational knowledge of heavy equipment was utilized in both company's.
Overview
22
22
years of professional experience
Work History
Operating Partner
Franchise Building Services
01.2022 - 08.2025
- Oversaw daily operations, ensuring compliance with company standards and safety protocols.
- Developed and implemented operational strategies to enhance service delivery across franchise locations.
- Trained and mentored staff on best practices, improving team performance and customer satisfaction.
- Analyzed operational workflows, identifying areas for efficiency improvements and cost reduction.
Owner Operator
Shitaki Marine
02.2004 - 06.2020
- Developed and implemented effective inventory management systems to optimize stock levels.
- Trained and mentored staff, fostering a collaborative and efficient work environment.
- Oversaw budgeting processes, aligning expenditures with strategic business goals.
- Analyzed operational workflows, identifying areas for efficiency improvements and cost reductions.
- Cultivated strategic partnerships with suppliers to enhance product quality and service delivery.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
High School Diploma -
Bloomingdale High
Tampa, FLTrade - Outboards
MMI, Marine Mechanics Institute
Orlando, FL06-2003
Skills
- Operational strategy
- Staff training
- Process improvement
- Budget oversight
- Inventory management
- Customer service excellence
- Team performance enhancement
- Safety protocols adherence
- Strategic planning
Timeline
Operating Partner
Franchise Building Services
01.2022 - 08.2025
Owner Operator
Shitaki Marine
02.2004 - 06.2020
High School Diploma -
Bloomingdale High
Trade - Outboards
MMI, Marine Mechanics Institute