Summary

Overview

Work History

Education

Skills

Timeline

Patrick Mulroney

Business Owner

San Tan Valley,AZ

Summary

Talented Business owner bringing a strong record of accomplishment in building a successful tool business in the city of Long Beach. Natural leader with motivational approach to inspiring employee performance. Skilled at connecting with customers and cultivating brand loyalty. Customer service is the upmost important key to success.

Overview

years of professional experience

years of post-secondary education

Work History

Owner/Operator

Baja Brothers Adventures

Orange, United States

03.2020 - 01.2023

Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Established foundational processes for business operations.
Conducted target market research to discover customer needs and analyze competitor trends.
Managed day-to-day business operations.
Took customers on guided off-road tours in Baja, Mexico
Helped prep the off-road vehicles
Provided a team building experience to promote synergy and built closer bonds with people

Snap-On Tools Franchise Owner

Self

Long Beach, CA

11.2016 - 01.2023

Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Prepared bank deposits and handled business sales, returns and transaction reports.
Consulted with customers to assess needs and propose optimal solutions.
Devised strategic business plan and aligned decisions with long-term vision to achieve consistent success in automotive tool market.
Cultivated strong relationships with customers via in-store connections and strong social media presence.
Ran business effectively to consistently achieve at least $500,000 in paid sales of each year.
Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
Managed labor, inventory and overhead costs effectively to maintain business profitability.

Operations Supervisor

Junk King Salt Lake

Salt Lake City, UT

01.2016 - 11.2016

Generated and found business leads
Motivated and trained employees to maximize team productivity.
Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Managed internal operational standards and productivity targets.
Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Collected customer feedback and made business adjustments to improve retention and satisfaction.
Tracked company equipment, tools and technology to manage inventory.

Operations Manager

Eco Smart Pest Control

Huntington Beach, CA

11.2014 - 01.2016

Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Assisted in recruiting, hiring and training of team members.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Sold pest control services and executed the services that were sold.
Interacted well with customers to build connections and nurture relationships.

Wildland Firefighter

United States Forest Service

Rancho Santa Margarita, CA

05.2008 - 11.2014

Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
Established water supplies, connected hoses and directed water onto fires.
Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
Carried out fire inspections to identify fire hazards and recommend corrective measures.
Operated hoses, pumps, ladders and other firefighting equipment.
Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
Conducted fire drills and trained new recruits in use of firefighting equipment.
Responded to emergency calls and provided medical assistance to injured individuals.
Completed training to stay in peak physical fitness and handle challenging tasks.
Evaluated areas after containing fires to identify and suppress hot spots.
Performed maintenance on water tanks, fire hoses and other firefighting equipment.