BRITTANY ALEXANDER
Tallahassee,FL
Summary
I BELIEVE IN ME AS YOU SHOULD BELIEVE IN ME YOU WONT BE DISAPPOINTED
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Autoglassnow
Tallahassee, FL
04.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
Certified Sales Consultant
Tallahassee Dodge Chrysler Jeep Ram Fiat
Tallahassee, FL
09.2018 - 03.2021
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Promoted products and services using upselling and other sales strategies.
- Exceeded corporate quotas for monthly policy sales.
- Utilized targeted email campaigns and cold calling to increase revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
CSR
CMG
Tallahassee, FL
05.2014 - 01.2016
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Education
GED -
Lively Technical Center
Tallahassee, FL08.2009
Skills
- Data Collection
- Call Management
- Product Knowledge
- Data Entry
- Complaint Resolution
- Scheduling
- Appointment Scheduling
- Paperwork Processing
- Account Updating
- Consultative Sales
- Staff Training
- Order Processing
- Warranty Service
- Brand Representation
- Quality Control
- [Software] CRM System Proficiency
- Quality Assurance Controls
- Recordkeeping Strengths
- Computer Proficiency
- POS Systems Expert
- Technical Support
- Professional Telephone Demeanor
- Sales Expertise
- Strategic Sales Knowledge
- Call Center Operations
- Documentation
- Customer Relations
- Microsoft Office Suite
- Order Fulfillment
- Microsoft Outlook
- Microsoft PowerPoint
- Receiving Support
- Delivery Scheduling
- Clerical Support
- Problem Resolution
- Money Handling Abilities
- CRM Software
- Team Development
- Credit Adjustments
- Customer Service
Timeline
Customer Service Representative
Autoglassnow
04.2023 - Current
Certified Sales Consultant
Tallahassee Dodge Chrysler Jeep Ram Fiat
09.2018 - 03.2021
CSR
CMG
05.2014 - 01.2016
GED -
Lively Technical Center