Summary
Overview
Work History
Education
Skills
Timeline
Generic

BRITTANY ALEXANDER

Tallahassee,FL

Summary

I BELIEVE IN ME AS YOU SHOULD BELIEVE IN ME YOU WONT BE DISAPPOINTED

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Autoglassnow
04.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Certified Sales Consultant

Tallahassee Dodge Chrysler Jeep Ram Fiat
09.2018 - 03.2021
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Exceeded corporate quotas for monthly policy sales.
  • Utilized targeted email campaigns and cold calling to increase revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

CSR

CMG
05.2014 - 01.2016
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Education

GED -

Lively Technical Center
Tallahassee, FL
08.2009

Skills

  • Data Collection
  • Call Management
  • Product Knowledge
  • Data Entry
  • Complaint Resolution
  • Scheduling
  • Appointment Scheduling
  • Paperwork Processing
  • Account Updating
  • Consultative Sales
  • Staff Training
  • Order Processing
  • Warranty Service
  • Brand Representation
  • Quality Control
  • [Software] CRM System Proficiency
  • Quality Assurance Controls
  • Recordkeeping Strengths
  • Computer Proficiency
  • POS Systems Expert
  • Technical Support
  • Professional Telephone Demeanor
  • Sales Expertise
  • Strategic Sales Knowledge
  • Call Center Operations
  • Documentation
  • Customer Relations
  • Microsoft Office Suite
  • Order Fulfillment
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Receiving Support
  • Delivery Scheduling
  • Clerical Support
  • Problem Resolution
  • Money Handling Abilities
  • CRM Software
  • Team Development
  • Credit Adjustments
  • Customer Service

Timeline

Customer Service Representative

Autoglassnow
04.2023 - Current

Certified Sales Consultant

Tallahassee Dodge Chrysler Jeep Ram Fiat
09.2018 - 03.2021

CSR

CMG
05.2014 - 01.2016

GED -

Lively Technical Center

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BRITTANY ALEXANDER