Conscientious [manager] effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. [manager] dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Store Manager focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success. Dedicated Store Manager with more than [2] years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales. Personable Store Manager who respects and appreciates all retail associates. Motivates employees using positive reinforcement and creative reward systems. Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction. High-performing Store Manager familiar with managing a range of personalities. Experience with stand-alone stores and ones in a mall environment. Store Manager specializing in managing small high-end boutiques. Polished professional who trains employees on exceptional customer service etiquette and sales techniques. Results-driven Assistant Manager determined to exceed company sales goals. Leverages financial and marketing education to make smart purchasing and merchandising decisions.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
7-Eleven
5900 Washington blvd. Culver city, CA 90232
05.2013 - Current
Counted cash drawers and made bank deposits.
Interviewed job candidates and made staffing decisions.
Managed staff of [6] sales associates, [3] team leaders and [1] assistant managers.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Instructed staff on appropriately handling difficult and complicated sales.
Hired, trained and evaluated personnel in sales and marketing.
Examined merchandise to verify that it was correctly priced and displayed.
Planned budgets and authorized payments and merchandise returns.
Scheduled and led weekly store meetings for all employees.
Increased profits through effective sales training and troubleshooting profit loss areas.
Reported to the district manager regarding all store and staff issues.
Completed profit and loss performance reports.
Trained and developed new associates on POS system and key sales tactics.
Implemented a new ordering process and identified poor work habits to improve process effectiveness.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.
Sale Associate
7-Eleven
11285 Santa Monica blvd. Los Angeles, CA 90025
02.2011 - 05.2013
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
Responded to customer questions and requests in a prompt and efficient manner.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in the store.
Built relationships with customers to increase likelihood of repeat business.
Sushi Chef
AFC
Navy Base, Oxnard, CA
02.2007 - 11.2010
Made Sushi
Placed special merchandise orders for customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Answered customer questions about product availability.
Taxicab Driver
Yellow Cab
2129 W Rosecrans Ave, Gardena, CA 90249
12.2004 - 12.2006
Provided transportation.
Took care of customer's needs.
Education
Diploma - Computer System Repairing
Computer Educational Institute
2003
Bachelor of Science - Botany
Yangon University
1984
Graduate - Management and Operational Leadership
7-Eleven College of Operations Leadership
2014
Skills
Excellent customer service skills
Hourly shift management
POS systems
Personnel development
Customer relations
Merchandising
Bank deposit procedures
Goal-oriented
Detail-oriented
Strategic thinker
Mathematical aptitude
Store displays
Staff training and development
Opening and closing procedures
Customer-oriented
Quality control
New product introductions
Inventory control
Change Management theory
Revenue adjustments
Accounts payable and receivable
Talented multi-tasker
Flexible thinker
Complex problem solving
High-profile presentations
Customer needs assessment
Visionary
Budget development
Financial reporting
Business development
Workflow analysis
Operations management
Microsoft Office Suite
Creative
Team building
Critical thinking
Report development
Desktop and laptop repair
Internal components installation
Software libraries maintenance
Anti-virus solutions
Internet setup and repair
Excellent time management skills
Effective problem solver
Customer-focused
Project management
Self-motivated
Powerful negotiator
Extremely organized
Team leadership
Certification
Microsoft Certified Professional ( MCP )
Microsoft Certified Systems Administrator ( MCSA )
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group