Patrick Neff
Greensboro,NC
Summary
Experienced professional with a background in fine dining restaurant management, emphasizing quality ingredients and gourmet meal presentation. Sets high expectations for excellence and leads staff to deliver exceptional customer service and create positive dining experiences. Skilled in ordering, maintaining, and stocking beverages and bar-related items. Expertise in menu planning and organizing wine dinners with executive chefs. Highly organized and detail-oriented, efficiently prioritizing and multitasking while ensuring utmost customer satisfaction. Successfully executed banquet events, including large weddings, while increasing sales and revenue within budgets. Extensive knowledge of fine dining operations and service. A desire to create an environment where employees and guests are valued.
Overview
15
15
years of professional experience
Work History
International Frieght Broker
TQL
01.2023 - Current
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Prepared contracts and related documentation according to strict standards.
- Completed training programs to remain updated and further develop proficiency of important industry information.
- Educated and worked with clients on ROI terms to find accurate solutions.
Food and Beverage Manager
Greensboro Country Club
04.2018 - 01.2023
- Primarily responsible for fine dining and all alcohol related sales
- Manage multiple venues, staff, scheduling and training within the club
- Primary wine specialist for the club including wine sales, list management and inventory
- Review and revise cocktail, beer and wine lists based on industry trends, member preferences and cost effectiveness.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Wine Manager, Bartender
Fleming’s Prime Steakhouse
01.2013 - 04.2018
- Responsible for all aspects of restaurant operations, quality standards and profitability
- Performed daily facility inspections for safety, cleanliness and service preparation
- Recruited, hired, supervised, trained and maintained effective communication with service staff
- Proper handling of all transactions, closing accounting and associate payroll
- Helped sell, plan and execute special events, wine dinners and community outreach programs.
- Organized routine and special event orders to keep adequate inventory for forecasted needs.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Maintained highest standards for beverage quality and service.
Bartender, Trainer
Printworks Bistro
05.2009 - 01.2013
- Trained all new bartenders for restaurant and banquet functions
- Increased wine and alcohol sales by introducing new products to guests as features
- Worked with the chef to create paired menus and experience dinners
- Oversaw bar maintenance and Health Department inspections for the bar area.
Education
Bachelor’s Degree -
The University of North Carolina
Greensboro, NC06-2015
Skills
- Operations Oversight
- Service Delivery Management
- Cost Control
- Beverage knowledge
- Sanitation Standards
- Menu development
- Food presentation
- Ordering Supplies
- Labor Management
- Table management
- Relationship Building
- Food and Beverage Operations
Timeline
International Frieght Broker
TQL
01.2023 - Current
Food and Beverage Manager
Greensboro Country Club
04.2018 - 01.2023
Wine Manager, Bartender
Fleming’s Prime Steakhouse
01.2013 - 04.2018
Bartender, Trainer
Printworks Bistro
05.2009 - 01.2013
Bachelor’s Degree -
The University of North Carolina
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