Patrick Nixon

Event Management

• Event management for 2,500+ events
• Customer relationship management (Salesforce)
• Digital program management

People Management

• Manage and supervise a 25-person program delivery department
• Plan and execute new presenter training with ongoing coaching of presenters, both live and virtual training

Travel Management

• Manage business travel program including booking travel and managing relationships (Egencia, SWABIZ, National Car Rental)

Program Development

• Strategic program planning, development, and implementation

Marketing

• Content creation for monthly educator newsletter, including creating emails in HubSpot and social asset creation in Canva

Presenter

• Represent Rachel’s Challenge in professional manner at schools across US
• Responsible for knowing and delivering all programs including student presentations and trainings
• Manage travel expenses on the road, submitting weekly expense reports

Accomplishments

• 94% approval rate from partner schools on both event management and presentation delivery
• Promoted from coordinator to manager of the program delivery department in only six months

● After 6 months promoted from coordinator to manager of the program delivery department

Tour Management

• Led small group tours across Europe, including delivering client welcome talks, orientations walks through cities, and historical/cultural commentary
• Communicate and work with local vendors, including tour guides, transportation, hotels, restaurants, and historical/cultural sites

Inside Sales

• Inside sales selling tour packages
• Customer service Operations
• Research and build relationships with vendors to secure high quality, cost-effective solutions for customized tours
• Book travel for guests and Tour Captains on customized tours

Accomplishments

• 2015 award for highest tour commentary rating
• Requested to lead future tours for past guests

• Assist customers with flight issues at ticket counter or gate
• Responsible for helping passenger board planes in timely, efficient manner

• Supervise five undergraduate student coordinators in leadership and student development
• Managed student coordinators in overall strategy, planning, execution of programs and events for student population, including budgets, contracts, communication, and marketing

• Managed very aspect of group trips for 20-40 people providing quality customer service
• Research, develop, and maintain relationships with partners and vendors
• Responsible for day-to-day operations including basic accounting, budgeting, marketing, and sales

• Managed high school sacramental preparation program of over 400 youth and 12 volunteer teachers
• Planned, organized, and executed youth ministry events
• Excellent communication with parents and youth, both written and verbal, including parent meetings every other month