Patrick Norris
Columbus,OH
Summary
Hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Chef/Line Cook
Bob Evans Restaurant
Columbus, OH
02/11/22 - 09.2022
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Prepared high-quality dishes according to established recipes.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Exercised portion control for items served, eliminating waste.
- Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
- Trained kitchen workers on culinary techniques.
General Manager
Charleys Philly Cheese Steak
Columbus, OH
07.2010 - 05.2015
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Line Cook
Rusty Bucket
Dublin, OH
07.2017 - 12/20/20
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Stocked and restocked kitchen supplies as needed.
- Operated various kitchen appliance such as a blender, oven, grill, or stand mixer.
- Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.
- Organized the storage area to ensure that all necessary items were readily accessible.
- Performed basic knife skills such as dicing onions or slicing meats.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Monitored product freshness and rotation dates to maintain quality assurance standards.
- Communicated effectively with other staff members regarding orders and menu changes.
- Ensured that all dishes were prepared according to recipe specifications.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Adhered to sanitation policies at all times when handling food products.
- Inspected equipment for cleanliness prior to use every shift.
- Cooked multiple orders simultaneously during busy periods.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Operated fryers and grills according to instructions to maintain safety and food quality.
Chef/Line Cook
Bristol Republic
Columbus, OH
09/25/22 - 11/27/23
- Planned menus, ordered supplies and managed kitchen staff.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Trained new chefs on proper cooking techniques and menu items.
- Kept up to date with current culinary trends, as well as health and safety regulations.
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Checked quality of raw materials before use.
- Stored foods correctly using correct storage containers and labelling systems.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Exercised portion control for items served, eliminating waste.
- Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
- Trained kitchen workers on culinary techniques.
Assistant Manager
Steak N Shake
Columbus, OH
04/13/21 - 07/31/21
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Produced thorough, accurate and timely reports of project activities.
Lead Line Cook
Chilis's Bar and Grill
Columbus, OH
12/15/15 - 07/24/17
- Troubleshot any kitchen equipment issues or malfunctions quickly and efficiently.
- Planned, prepared and cooked meals according to restaurant specifications.
- Ensured proper food safety standards were met at all times.
- Trained new cooks on recipes, preparation methods, safety procedures and sanitation guidelines.
- Supervised the inventory of food items to ensure adequate supplies for daily operations.
- Maintained cleanliness in the kitchen area by adhering to health and safety regulations.
- Developed menus with chefs, taking into account seasonal ingredients and customer preferences.
- Coordinated with wait staff regarding meal delivery schedules.
- Kept up-to-date records of orders placed, received, stored, used, discarded or returned.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct temperature of food products.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepared sandwiches, specialty items and custom orders to meet guest requests.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
Education
High School Diploma -
Worthington Kilbourne High School
Columbus, OH09.2011
High School Diploma -
Ohio State University
Columbus, OHSkills
- Inventory Management
- Kitchen Operations
- Food Safety
- Portioning
- Food Rotation
- Line Management
- Cost Control
- Kitchen Management
- Menu Development
- Task Delegation
- Cost Reduction
- Product and Service Knowledge
- Money Handling
- Sales
- Service Quality Improvement
- Expense Control
- Branding
- Customer Relationship Management
- Team Leadership
- Training and Coaching
- Marketing
- Performance Improvement
- Networking Abilities
- Safety Protocol
- Purchasing and Planning
- Time Management
- Team Training and Development
- Negotiation Skills
Languages
English
Professional
Spanish
Professional
Timeline
Line Cook
Rusty Bucket
07.2017 - 12/20/20
General Manager
Charleys Philly Cheese Steak
07.2010 - 05.2015
Chef/Line Cook
Bob Evans Restaurant
02/11/22 - 09.2022
Chef/Line Cook
Bristol Republic
09/25/22 - 11/27/23
Assistant Manager
Steak N Shake
04/13/21 - 07/31/21
Lead Line Cook
Chilis's Bar and Grill
12/15/15 - 07/24/17
High School Diploma -
Worthington Kilbourne High School
High School Diploma -
Ohio State University
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