Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Nosal

Buffalo,NY

Summary

Dedicated and skilled Customer Service Professional with 20+ years of experience providing exceptional service for exclusive hotels, restaurants and corporate events. Proven ability to build strong relationships, resolve issues efficiently, and exceed customer expectations. Adept at handling multi-tasking, and collaborating with cross-functional teams to ensure customer satisfaction. Strong communication skills, problem-solving abilities and a customer-focused mindset. Seeking to leverage my experience and skills to contribute to a dynamic team.

Overview

17
17
years of professional experience

Work History

Banquet and Restaurant Manager

The Terrace at the Delaware Park
04.2017 - 02.2024
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Liaised with venue management to monitor logistics and timelines.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw food preparation and monitored safety protocols.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

General Manager

Titans/Kyoto Japanese Restaurant
03.2013 - 02.2017
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and implemented strategies to increase sales and profitability.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Head Server

Sansei Seafood And Sushi Bar
02.2009 - 10.2012
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Observed servers to provide feedback and coaching in areas requiring improvement.

Bartender, Server, Banquet Captain

Fairmont Orchid, Hawaii
06.2007 - 02.2009
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation to promote loyalty.

Education

Associate of Arts - Architectural Structure in Interior Design

Harrington College
Chicago, IL
05-2005

Skills

  • Staff leadership
  • Revenue assessment
  • Food safety
  • Menu planning
  • Corporate event management
  • Employee development
  • Venue coordination
  • Beverage management
  • Operational efficiency

Timeline

Banquet and Restaurant Manager

The Terrace at the Delaware Park
04.2017 - 02.2024

General Manager

Titans/Kyoto Japanese Restaurant
03.2013 - 02.2017

Head Server

Sansei Seafood And Sushi Bar
02.2009 - 10.2012

Bartender, Server, Banquet Captain

Fairmont Orchid, Hawaii
06.2007 - 02.2009

Associate of Arts - Architectural Structure in Interior Design

Harrington College

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