Patrick Novak

As an HRIS Technical Consultant I played a critical role in supporting and optimizing the Human Resources Information System (HRIS) within client organization. I was responsible for managing and maintaining the HRIS Job Description software, providing technical expertise, and ensuring the system meets the organization's HR needs. As an HRIS Technical Consultant I collaborated with HR teams, IT departments, and vendors to implement, enhance, and troubleshoot HRIS solutions.

• Provided technical support in both on-site and telephone consultations.
• Performed scheduled service work, installations, testing and repairs.
• Identified and corrected system faults to minimize operational system downtime.
• Wrote instruction manuals and technical guidance for preventive maintenance of client implementations.
• Acted as a champion for customer success, implementing strategies to maximize customer value, including analyzing NPS surveys, customer success surveys, Analytics, and overall customer usage and health.
• Collaborated within high-performing, rapidly growing, and engaged team to ensure the individual success of each customer.
• Provided consulting services to various healthcare and hospital clients, including Texas University Hospital, Seattle Hospital, Florida Blue, Halliburton, Moderna, Sanford Health, plus other industries.

As an HRIS Technical Consultant I was responsible for augmenting and supporting client implementations, maintenance, and optimization of the HRIS within their organization. I was responsible for providing technical expertise, support, configuring client's HRIS system and payroll, troubleshooting system issues, and collaborating with HR and IT teams to ensure the system meets the organization's needs. As a HRIS Technical Consultant I served as a bridge between HR, IT, and vendors to deliver effective HRIS solutions.

• Communicated effectively with third-party personnel involved in implementation efforts, coordinating activities to maximize progress.
• Acted as a liaison between PayTech, vendors, and clients, fostering productive business relationships.
• Managed all aspects of consulting and HRIS project development, from defining requirements to project planning, development, testing, and implementation.
• Thoroughly documented all project-related activities and archived content for future client support, knowledge base expansion, and team education.
• Collaborated with management to address client relations issues and ensure a consistently high level of customer service for all clients.
• Assisted in the implementation of new methodologies, procedures, and communications within clients' departments or across the entire organization.
• Facilitated communication and issue resolution between clients and information systems staff, particularly regarding programming and related challenges.
• Worked closely with clients, as well as potential third-party vendors, to understand their business objectives in alignment with overall strategic goals.

As a Technical Implementation Consultant I played a crucial role in the successful implementation of HR and Payroll software solutions for ADP clients. I was responsible for working closely with clients to understand their technical business requirements, configuring and customizing software applications, and providing technical expertise throughout the implementation process. As a Technical Implementation Consultant, I collaborated with cross-functional teams, including project managers, developers, and client stakeholders, to ensure smooth and efficient software deployments.

• Studied customers' business processes to customize implementation measures for minimal disruption to operations.
• Utilized industry expertise to successfully implement ADP payroll and HRIS systems, including Vantage, EV5, and Lifion, for clients such as Suez Water (formerly GE Water), BrightHouse Financial, Unisys Corporation, and SBCCD - Community College.
• Played a key role in identifying and creating business requirements, collaborating with cross-functional teams to effectively onboard newly acquired associates into existing or new HRIS systems.
• Provided guidance and direction in vendor interfaces, client use-cases, configuration, analysis, validation, project planning, testing, and ADPR-reporting to ensure seamless execution of ADP's technology and tools.
• Employed strong communication skills when engaging with various benefit providers like MetLife, Aetna, Bank of America, and SIRVA to analyze their implementation methodologies and achieve desired go-live dates.
• Fostered collaboration with cross-functional teams to oversee development efforts for concurrent projects, ensuring the timely delivery of code with a 98.00% on-time track record.

As an Information Technology Client Relationship Manager I served as a liaison between the Information Technology (IT) department and its clients within an organization. I was responsible for managing client relationships, understanding client needs, and ensuring the delivery of enterprise floor-planning software and that aligned with business objectives. As a Client Relationship Manager I worked as the primary point of contact for clients, fostering positive relationships and facilitating effective communication between the IT department and its clients.

• Addressed and resolved customer complaints and issues to improve satisfaction.
• Led strategic initiatives in deployment of enterprise floor-plan financing software.
• Acted as main point of contact throughout the implementation life cycle, effectively managing project and client expectations by closely tracking deliverables.
• Assessed client needs and developed plans to adequately address current and future objectives.
• Fostered customer trust by addressing concerns and needs using targeted problem-solving.

As an IT Implementation Project Manager I was responsible for overseeing the planning, coordination, and successful execution of IT projects within an organization. I worked closely with stakeholders, cross-functional teams, and vendors to ensure projects are delivered on time, within budget, and meet quality standards. As the IT Implementation Project Manager I took ownership of project lifecycles, manages project risks, and communicates project progress to stakeholders to deliver enterprise call center software.

• Developed project plans identifying key issues, approaches and performance metrics.
• Managed end-to-end implementation of enterprise call center software projects, overseeing all aspects of the process.
• Prepared comprehensive scope statements and functional design specifications (FDS) to define project requirements and objectives.
• Assumed responsibility for project management, including resource allocation, timeline creation, budget management, and coordination of project updates to stakeholders.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.

As the IT Implementation Manager I was responsible for leading and managing the successful implementation of IT projects within an organization. I oversaw all aspects of the implementation process, including planning, requirements gathering, execution, monitoring, and completion. As the IT Implementation Manager I worked closely with stakeholders, cross-functional teams, and vendors to ensure projects are delivered on time, within budget, and meet quality standards.

• Researched and resolved barriers to successful system functionality, improving support and issue resolution.
• Led technology road mapping, conducting research, development and installation according to deployment specifications.
• Evaluated client issues in development, UAT, and production environments.
• Developed and interpreted customer goals, policies, and procedures to ensure optimal service delivery.
• Created client "Play-Book" that outlines the development process, informing clients to what they would be responsible for.
• Collaborated with team to cultivate resources and reference material for technical installation, troubleshooting and maintenance.