Summary
Overview
Work History
Education
Skills
References
Languages
Timeline

Patrick Nshizirungu

Lavergne,TN

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience

Work History

Clinical Trial Assistant

ICON PLC
Brentwood, TN
08.2022 - Current
  • Experienced with multiple clinical research studies including (Nordic_Cancer, Lymphoma, ESTETRA SPRL_Hormone Replacement, and Bavarian_Vaccine, RSV)
  • Organizes Study Team meetings and prepares meeting minutes
  • Ships study documents and supplies to investigational sites and tracks delivery
  • Assisted with site management activities, including enrollment tracking, entries into Clinical Trial Management System and communication with investigational sites and Clinical Research Associates
  • Basic working knowledge of GCP, CFR and ICH guidelines and clinical trial operations
  • Submits study documentation to Trial Master File
  • Updates and maintaines information accuracy within patient database.
  • Acquires and maintaines strong understanding of FDA requirements.
  • Assesses records of each patient, reviewed databases and checked referrals to locate potential research study participants.

Administrator

Rehoboth Ministries Church
La Vergne, TN
05.2018 - Current
  • Manages Daily Operations and maintains office supplies and records
  • Coordinates, plans, and executes church events
  • Assists to create budgets, pay bills, oversee payrolls, and tracks church income from donations and sales
  • Offeres support and assistance to community members.

Technical Support Representative

Asurion
Antioch, TN
11.2019 - 02.2022
  • Provided a value-added experience with outstanding customer service to customers while resolving issues related to their devices
  • Used knowledge-based systems and other tools to deliver technical support solutions
  • Assisted customers with device set up and device education
  • Provided customer with logical troubleshooting to resolve operational issues
  • Consistently met or exceeded productivity and quality goals
  • Used proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Supported customers with online billing, access and account issues.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.

Project Specialist

Pace Analytical
Mount Juliet, TN
05.2018 - 06.2019
  • Managed client accounts and maintained client relations
  • Developed customer relationships and resolves customer satisfaction issues
  • Served as the interface between customers and laboratory management to achieve customer satisfaction with delivery of analytical results within budget, on schedule and to the requested level of quality
  • Interactects with laboratory personnel
  • Worked with Sales/Marketing personnel to help meet customer’s needs
  • Defined project deliverables and monitored status of tasks.

Assistant Manager

Little Caesars
Antioch, TN
08.2017 - 05.2018
  • Served customers correct and complete orders within the service time goals, according to the promise, the Priority Guidelines, the telephone and front counter station procedures and if necessary, the Remedy Process
  • Prepared and ensured consistent, high-quality products are served to customers as described in the Little Caesars Handbook and as shown on the job station helpers
  • Research
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.

Research Associate

East Tennessee State University
Johnson City, TN
01.2017 - 01.2018
  • Assister Dr. Vasiliev on the research to develop porous adsorbents for cleanup of water contaminated by perfluorooctanoic acid (PFOA) and perfluorooctanesulfonic acid (PFOS)
  • Prepared Solutions using different techniques such as stoichiometry calculation, filtration, dilution, drying, Etc.
  • Analyzed data using various instruments such as spectroscopy and Gas/Liquid Chromatography.
  • Applied knowledge of mathematics, physics, chemistry and biology to support research and experiments.
  • Investigated gene composition and expression, as well as genetic engineering principles and effects.
  • Kept lab space and equipment clean to prevent contamination with hazardous substances.
  • Cleaned and prepared lab equipment for solutions, specimens and samples.
  • Analyzed experimental results and determined whether results fit within standard procedures.

Education

Bachelor of Science - Chemistry

East Tennessee State University, Johnson City, TN
05.2018

Diploma - General Studies

Riverside High School, Durham, NC
01.2012

Skills

  • Deep proven working knowledge of multiple hardware platforms, operating systems including windows,android, blackberry, Apple IOS, wireless technology, wireless equipment and applications
  • Ability to Analyze, diagnose and resolve reported problems on hardware, software, OS, applications and device compatibility
  • Strong Decision making and problem solving
  • Excellent computer skills (Excel, Word, and outlook)
  • Exceptional Customer Engagement Experience
  • Excellent interpersonal communication skills
  • Ability to retain detailed information
  • Good organizational skills and ability to handle multiple tasks
  • Comfortable with web-based tool and search engines
  • Adaptive to varying customer knowledge and skills level
  • Adhere to all company security and compliance standards

References

Upon Request

Languages

English
Native/ Bilingual
Swahili
Native/ Bilingual
Kinyarwanda
Native/ Bilingual

Timeline

Clinical Trial Assistant - ICON PLC
08.2022 - Current
Technical Support Representative - Asurion
11.2019 - 02.2022
Administrator - Rehoboth Ministries Church
05.2018 - Current
Project Specialist - Pace Analytical
05.2018 - 06.2019
Assistant Manager - Little Caesars
08.2017 - 05.2018
Research Associate - East Tennessee State University
01.2017 - 01.2018
East Tennessee State University - Bachelor of Science, Chemistry
Riverside High School - Diploma, General Studies

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Patrick Nshizirungu