Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PATRICK NWANZE

Derry,NH

Summary

Hardworking relationship manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success several years of experience.

Overview

15
15
years of professional experience

Work History

Personal Caregiver

NORTHEAST STAFF
Tewksbury, MA
08.2021 - Current
  • Organized recreational activities for clients such as walks outdoors or reading books together.
  • Educated family members about caring for their loved one at home.
  • Demonstrated empathy towards patients while maintaining professional boundaries.
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
  • Participated in continuing education opportunities related to geriatric care.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Followed safe lifting and transferring techniques to transport residents.
  • Supported bathing, dressing and personal care needs.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Contributed to case reviews of client status and progress.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Built strong and trusting rapport with clients and loved ones.
  • Assisted clients with maintaining good personal hygiene.
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Monitored health and well-being of clients and reported significant health changes.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.

Business Relationship Manager

FIRSTBANK LIMITED
LAGOS, LAGOS
08.2013 - 01.2021
  • Created detailed reports summarizing sales activities, revenue generated, customer retention rates.
  • Participated in trade shows or conferences as needed to promote products and services.
  • Collaborated with internal departments to develop customized solutions that met customer needs.
  • Drafted proposals outlining pricing, terms, conditions, and services offered to customers.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Analyzed customer feedback data and developed strategies for addressing issues in a timely manner.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Submitted loan applications to underwriting department for review and approval process.
  • Updated customers regularly on status of their loans throughout the processing period.
  • Participated in brainstorming sessions to develop new ideas for business development initiatives.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Renewed existing accounts by building relationships with clients.
  • Collaborated with sales team to determine best ways to drive market share.
  • Listened to customer needs to identify and recommend best products and services.
  • Conducted regular maintenance on ATMs including cleaning, restocking paper rolls and refilling coin cassettes.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Responded promptly to emails sent by customers seeking assistance.

Library Assistant

NIGERIAN COMPASS
LAGOS, LAGOS
11.2009 - 11.2010
  • Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
  • Assisted in the preparation of materials for public programs such as book clubs, lectures, story times.
  • Provided technical support to patrons using library computers and online resources.
  • Oversaw check-in and check-out process of library books and materials at circulation desk.
  • Assisted patrons in regards to library's computer system and gave instructions for logging onto Internet.
  • Designed or maintained library websites and online catalogs.

Sales Associate

HP
LAGOS, LAGOS
01.2009 - 02.2009
  • Performed data entry tasks related to tracking customer purchase histories and other relevant information.
  • Provided support for marketing initiatives by distributing flyers or brochures within local communities.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Provided excellent customer service, resolving issues and answering queries promptly.

Education

Bachelor of Science - Library Science

DELTA STATE UNIVERSITY ABRAKA
NIGERIA
06-2008

Skills

  • Care Plan Management
  • Quality program protocols
  • Compassionate client care
  • Client documentation
  • Clinical Quality Program Standards
  • Progress Documentation
  • Effective customer communication
  • Relationship Building
  • New Business Development
  • Customer Education and Consulting
  • Excellent Communication
  • Relationship Management
  • Investment Analysis
  • Business Planning
  • Teamwork and Collaboration
  • Issue Resolution
  • Relationship review process
  • Client acquisition
  • Value Selling
  • Eligibility Determination
  • Performance Analysis
  • Customer Relationship Management

Accomplishments

  • Relationship Manager of the month July 2017
  • Best customer service staff 2013

Timeline

Personal Caregiver

NORTHEAST STAFF
08.2021 - Current

Business Relationship Manager

FIRSTBANK LIMITED
08.2013 - 01.2021

Library Assistant

NIGERIAN COMPASS
11.2009 - 11.2010

Sales Associate

HP
01.2009 - 02.2009

Bachelor of Science - Library Science

DELTA STATE UNIVERSITY ABRAKA

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PATRICK NWANZE