Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Obillo

Ashburn,VA

Summary

Reliable and Efficient in Managing Front Office operation, Guest Services and Hotel Safety/Security operations. Detail oriented and effectively carrying out policies and procedures.


Capable Front Office Manager with the know how to effectively manage the department and work with other department to keep the smooth flowing for Guests and Hotel Employees.


Overview

12
12
years of professional experience

Work History

Front Office Manager

Sheraton Reston
12.2021 - Current
  • Reporting to General Manager and assisting in the operational side aspect of the Hotel regarding Guests and Property.
  • Manage and Monitor activities day to day operation of front desk and Night Audit.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Coached employees through day-to-day work and complex problems.
  • Troubleshoot the PMS system servers to ensure operation is smoothly working to avoid costly expenses.
  • Coordinating with different department for the Hotel operations.
  • Scheduling the 24 hour shift operation to ensure all shifts are covered.
  • Monitoring the GSS to develop and create procedures improving the guests satisfaction.
  • Evaluate employees performance and provide positive feedback.
  • Interview, hire employees and implement mentoring program.


Night Audit Manager

Sheraton Reston
03.2018 - 12.2021


  • Manages overnight shift ensuring the day operation is reconciled.
  • Property keeper, handle the operation of the Hotel during the construction, closing until it open for business under the new concept of the Brand
  • Ensure the safety of the Guests and property
  • Keeping the system running and keeping the equipments in good condition.
  • Responsible for the effective management of the NIght Audit.
  • Supports all the members of Front Office.

Complex Night Audit Manager

Sheraton Reston Hotel And Westin Reston Heights
09.2016 - 03.2018
  • Manages and Monitor activities of Night Audit Department and employees for both properties, making sure standards of excellence are met set in employee handbook, hotel policies and procedures, coaching, training, correcting if needed.
  • Act as a Manager on duties in for both properties in the absence of Front Office Manager/Hotel Manager dealing complaints, disturbances, special service request or any other issues and resolving to meet quality service provided to the guests.
  • Ensuring the safety and security of the guests for both properties minimizing eliminating the risk liability.
  • Focusing on Loss and Prevention that may lead to potential loss revenue.
  • Making sure overnight staff nightly activities such as reports are met in accordance to the needs of accounting department and revenue department.
  • Entitled to recommend in hiring for overnight staff and discipline if required in accordance to employee handbook.

Night Audit Supervisor

Sheraton Reston Hotel
02.2014 - 09.2016
  • Work hand in hand with Night Audit and Front Office team to deliver the expectation of the guest and setting example where help is needed.
  • Pro actively raising concerns or issues elevating to the next level if needed.
  • Ensure checklists has established and followed in order to complete the overnight activity.
  • Train new staff, introduce to the Night Audit process guidelines and show how to use PMS system and help them develop their potential in Hotel Hospitality Industry.
  • Implementing safety and security policy procedures set guideline, reporting issues to the maintenance or other departments regards to overnight activity.

Night Auditor

Sheraton Reston Hotel
05.2011 - 02.2014
  • Checked Hotel Guests ina and out in a professional and friendly manner.
  • Followed company security and check in policies and procedures and reported suspicious activity to the general manager.
  • Handled all duties and tasks for the night audit manager and concierge when those individuals were unavailable.
  • Monitored facility security for guests and personnel safety.
  • Investigating audit discrepancies reconciling cash drop credit card transactions.
  • Handling complaints and resolving issues in a quick manner satisfying guests stay.
  • Making sure guests needs are provided base on their request in accordance set by hotel policies and availability.

Education

Associate of Applied Science - Nautical Science

PMI COLLEGES
Manila Philippines
1993

Skills

  • Operational Analysts
  • Data Servers troubleshooter
  • Data Analysis
  • Registration processing
  • Account Balancing
  • Report Generation
  • Check in and check out procedures
  • Front Office Operation
  • Revenue Monitoring
  • Issue resolution
  • Customer Service
  • Time Management
  • Company Policies and Procedures
  • Hiring process
  • Discipline in accordance in handbook

Timeline

Front Office Manager

Sheraton Reston
12.2021 - Current

Night Audit Manager

Sheraton Reston
03.2018 - 12.2021

Complex Night Audit Manager

Sheraton Reston Hotel And Westin Reston Heights
09.2016 - 03.2018

Night Audit Supervisor

Sheraton Reston Hotel
02.2014 - 09.2016

Night Auditor

Sheraton Reston Hotel
05.2011 - 02.2014

Associate of Applied Science - Nautical Science

PMI COLLEGES

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Patrick Obillo