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Results-driven with extensive experience in customs brokerage and customer service. Proven track record in leading diverse teams to process thousands of entries while optimizing operational efficiency and enhancing employee training programs.

Adept at strategic planning and operations management, I leveraged SAP and Microsoft Power BI at Bosch Automotive to enhance forecast accuracy and manage global customer orders, achieving significant improvements in inventory levels and customer satisfaction. My decision-making prowess and project management skills have consistently driven success and efficiency.

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Extensive experience in customer service and team management at CVS Caremark. Proven track record in employee motivation and project management, successfully leading teams of up to 50 representatives. Skilled in conflict resolution and relationship building, I thrive in fast-paced environments and am committed to fostering a positive workplace culture.


 A practical individual with valuable experience in programming using various languages such as PHP, Java, HTML with CSS. Competent in using different features of SQL and Oracle. Enthusiastic about learning with eagerness to expand practical experience and keen to apply current skills to a professional environment as well as gain further qualifications. Driven by an ambitious nature, motivated by goals. Hard working with good energy and positive outlook . 

Patrick O’Connell

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ECR Manager - Customer Service

SBP - Account Administrator

Team Lead - FDA

Clearance/Classification Team (various Roles)

Front End Supervisor

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B.S. - International Business and Trade

High School -

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ECR Manager - Customer Service

SBP - Account Administrator

Team Lead - FDA

Clearance/Classification Team (various Roles)

Front End Supervisor

High School -

B.S. - International Business and Trade

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