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Customer Service Representative - FT

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Associate Principal Engineer

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Results-driven with extensive experience in customs brokerage and customer service. Proven track record in leading diverse teams to process thousands of entries while optimizing operational efficiency and enhancing employee training programs.

Adept in customer service management and engagement, I excelled at Waiter, enhancing customer satisfaction through expert service coordination and effective communication. My leadership in training sessions significantly improved team performance, demonstrating my commitment to excellence and ability to foster a customer-centric environment.

This is a summary of my work history and customer service. I've done nursing assistant work for 10 years. The tasks involve the patient's well being and security. Among the more important tasks are the documentation of the patient's life, medication, behaviors, appointments etc. Everything from here is done on computer & phone. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Outside of my healthcare position I've worked in retail settings such as "The Home Depot". I've also developed skills in the sales department insuring that we go beyond customer satisfaction and expectations.
Seasoned S.T.N.A highly effective at building and motivating teams to provide first-rate customer service to discerning customers of all backgrounds.
Skilled at providing exceptional customer service, supporting sales needs, and merchandising products. Excellent teamwork and communication strengths.
Offering positive attitude and strong interpersonal skills, eager to learn and grow within industry. Delivers understanding of customer service principles and product knowledge crucial for success in this role. Ready to use and develop communication and customer service skills in Customer Service Representative role.
Personable and organized individual with strong ability to manage multiple tasks and maintain positive customer service experience. Possesses knowledge of customer service principles and problem-solving skills, coupled with proficiency in using CRM software and handling high-volume calls. Committed to enhancing customer satisfaction and streamlining call center operations.
Offering strong communication and problem-solving skills, with desire to learn and grow in customer service management. Brings understanding of customer service principles and ability to apply technical solutions effectively. Ready to use and develop interpersonal and analytical skills in Customer service role.
Trained in EMR use and administration with knowledge of Customer support. Dedicated to excellent customer service and best-in-class collaboration.

Possessing a proven track record in the tax sector, with expertise in preparing federal and state tax filings for both corporate entities and individuals. Demonstrating a wealth of experience in the field of taxation, adept at handling various tax-related tasks for a diverse range of clients. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Patrick O’Connell

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Overview

Work History

ECR Manager - Customer Service

SBP - Account Administrator

Team Lead - FDA

Clearance/Classification Team (various Roles)

Front End Supervisor

Education

B.S. - International Business and Trade

High School -

Skills

Timeline

ECR Manager - Customer Service

SBP - Account Administrator

Team Lead - FDA

Clearance/Classification Team (various Roles)

Front End Supervisor

High School -

B.S. - International Business and Trade

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