Patrick OConnor
Westerville,OH
Summary
Detail-oriented professional with an Associate Degree in Multimedia Technologies, experienced in troubleshooting and resolving technical issues in internet, cable, and phone services. Skilled in diagnosing computer-related challenges and dedicated to exceptional customer service. Committed to delivering innovative solutions and a proactive approach in fast-paced environments.
Overview
10
10
years of professional experience
Work History
PSR
Quantum Health
Columbus, OH
01.2026 - Current
- Coordinated client care support with team members to address employee healthcare needs efficiently.
- Reviewed insurance claims and completed necessary paperwork for surgeries and procedures, ensuring timely processing.
- Provide follow up with insurance members to keep them info updated on their requests and inquiries.
Field Service Technician
Spectrum
Columbus, OH
11.2023 - 09.2025
- Traveled to customer homes and used equipment to conduct tests, diagnose service issues, and perform necessary repairs and/or replacements for optimal service performance.
- Replaced and repaired RG6 and RG11 cabling across aerial and underground lines to ensure reliable service connectivity.
- Followed safety procedures to avoid injury in the field.
- Reviewed aspects of the job upon completion to alleviate equipment failure and prevent callbacks.
- Discussed and recommended service options with customers to enhance satisfaction and address specific needs.
Tech Support
Spectrum
Columbus, OH
04.2022 - 11.2023
- Delivered technical assistance, resolving customer inquiries to enhance user satisfaction.
- Coordinated technician appointments for diagnosis and service, streamlining repair and replacement processes.
Global Expert
DISH
Columbus, OH
11.2018 - 03.2022
- Assisted employees by addressing inquiries on policies and procedures, enhancing understanding and compliance.
- Addressed escalated calls to ensure company retention and customer satisfaction.
Team Lead
HKT Teleservices
Columbus, OH
04.2016 - 11.2016
- Supervised team of 15-20 agents, enhancing performance and efficiency through targeted coaching.
- Led team of customer service representatives, ensuring smooth daily operations and high service standards.
- Monitored team performance and provided constructive feedback.
- Monitored team performance, delivering constructive feedback to foster skill development.
Education
Associate in Science Degree - Multimedia Technologies, Concentration in Video/3-Dimensional Design
Pittsburgh Technical Institute at Oakdale
Oakdale, PASkills
- Client care coordination
- Technical support
- Customer service
- Audio/Video Editing
- Digital Imaging
Timeline
PSR
Quantum Health
01.2026 - Current
Field Service Technician
Spectrum
11.2023 - 09.2025
Tech Support
Spectrum
04.2022 - 11.2023
Global Expert
DISH
11.2018 - 03.2022
Team Lead
HKT Teleservices
04.2016 - 11.2016
Associate in Science Degree - Multimedia Technologies, Concentration in Video/3-Dimensional Design
Pittsburgh Technical Institute at Oakdale