PATRICK ODHIAMBO OGUTU
Doha
Summary
Dedicated and service-oriented professional with experience in the airline industry as a Food and Beverage Porter, now seeking to transition into the role of Airport Services Agent. Committed to ensuring smooth passenger experiences, efficient coordination with airport stakeholders, and upholding the highest standards of service in alignment with company values.
OBJECTIVE
I am passionate about growing within the airline industry and believe my current experience has provided me with a solid foundation in operational coordination, service quality, and understanding passenger needs. I am eager to contribute to the Airport Services team and further enhance the travel experience for Qatar Airways customers.
Overview
6
6
years of professional experience
Work History
F & B PORTER
Qatar Airways
06.2024 - Current
- Provided high-quality support services ensuring cleanliness, presentation, and hospitality standards.
- Maintained smooth coordination with management, and cleaning teams to ensure seamless operations.
- Handled guest requests promptly to ensure satisfaction
- Demonstrated efficiency in time-sensitive tasks during flight delay.
- Ensured all the restaurant area is tidy and clean and that all materials like towels,tissues are readily available.
- Complied with the restaurant environmental, health and safety policies and procedures.
- Assisted with the cleaning of all areas of the operation
- Observed high standards of personal hygiene
- Complied with the restaurant environmental, health and safety policies and procedures.
- Performed other department duties related to my position as directed by superiors
Food and Beverage Porter
Diani Beach Resort
01.2020 - 12.2022
- Provided high-quality support to the F&B team by ensuring cleanliness and readiness of all dining areas
- Assisted guests courteously and professionally during busy meal periods
- Handled guest requests promptly to ensure satisfaction
- Collaborated with chefs and front-of-house teams to deliver timely and quality guest service
- Ensured all the restaurant area is tidy and clean and that all materials like towels,tissues are readily available.
- Complied with the restaurant environmental, health and safety policies and procedures.
- Assisted with the cleaning of all areas of the operation
- Observed high standards of personal hygiene
Education
DIPLOMA - NUTRITION AND DIETETICS
KENYA MEDICAL TRAINING COLLEGE
01.2019
COMPUTER APPLICATIONS -
NAIROBI ELITE COLLEGE
01.2016
CERTIFICATE OF HIGH SCHOOL EDUCATION -
KENYATTA SECONDARY SCHOOL
01.2015
Skills
- Strong customer service and interpersonal communication
- Knowledge of airport operations and passenger handling
- Team coordination and collaboration under pressure
- Attention to detail and multitasking abilities
- Flexibility and adaptability in dynamic environments
- Punctuality, professionalism, and grooming standards
- Ability to work under pressure and handle guest queries effectively
- Knowledge of health and safety procedures
Accomplishments
PROFESSIONAL DEVELOPMENT
- Customer Service Essentials – Internal Training, Qatar Airways
- Airport Safety and Security Awareness – Internal Workshop
- Basic First Aid & Emergency Response
- Cyber security
- Safety Management System
- Fire Safety
Timeline
F & B PORTER
Qatar Airways
06.2024 - Current
Food and Beverage Porter
Diani Beach Resort
01.2020 - 12.2022
COMPUTER APPLICATIONS -
NAIROBI ELITE COLLEGE
CERTIFICATE OF HIGH SCHOOL EDUCATION -
KENYATTA SECONDARY SCHOOL
DIPLOMA - NUTRITION AND DIETETICS
KENYA MEDICAL TRAINING COLLEGE
Similar Profiles
Manoj Kudakkachira MathaiManoj Kudakkachira Mathai
Baggage Officer at Qatar Aviation Services (Qatar Airways Group)Baggage Officer at Qatar Aviation Services (Qatar Airways Group)
Edward EnriquezEdward Enriquez
Head of Cabin Appearance at Qatar Aviation Services / Qatar AirwaysHead of Cabin Appearance at Qatar Aviation Services / Qatar Airways
Balwin KaurBalwin Kaur
Sales Assistant at Qatar Duty Free (Qatar Airways)Sales Assistant at Qatar Duty Free (Qatar Airways)
Mobin Ali TuriMobin Ali Turi
Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)Cargo Service Agent (Dangerous Goods Agent) at Qatar Aviation Service (Qatar Airways Group)
MOSES NJOGUMOSES NJOGU
SECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And EventsSECURITY GUARD at ELITE SECURITY SERVICES-Hospitality And Events