Patrick O'Donnell
Syracuse,NY
Summary
Experienced recruiter/client service manager with 3 years of quality performance in recruiting roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
4
4
years of professional experience
Work History
Client Service Manager
FTS, Inc.
01.2024 - Current
- Enhance client satisfaction by addressing concerns and providing timely solutions.
- Manage multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Implement key performance indicators to monitor team performance, driving continuous improvement initiatives.
- Develop customized service plans tailored to individual client needs, resulting in increased retention rates.
Technical Recruiter
FTS, Inc.
10.2022 - 12.2023
- Successfully filled numerous hard-to-source roles by utilizing creative search methods and tapping into niche networks.
- Developed strong rapport with candidates, providing support during interviews, offer negotiations, and onboarding process.
- Sourced and selected applicants for technical positions within company.
- Streamlined recruitment processes for improved efficiency, utilizing applicant tracking systems and recruiting software.
Industrial Recruiter
CR Fletcher Associates
01.2022 - 10.2022
- Developed strong relationships with clients and candidates, fostering trust and long-term partnerships.
- Assisted clients in developing effective job descriptions and requirements lists for open roles-improving speed and accuracy of candidate selection.
- Successfully filled high-priority positions within tight deadlines, maintaining excellent client relationships.
- Trained new recruiters on best practices and industry-specific knowledge, contributing to overall team success.
Customer Service Representative
Carrier
06.2020 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Marketing
The College of Saint Rose
Albany, NY05.2020
Skills
- Client Relationship Building
- Resource referrals
- Exceptional communication
- Customer Relations
- Sales proficiency
- Problem-Solving
- Time Management
- Work Prioritization
Timeline
Client Service Manager
FTS, Inc.
01.2024 - Current
Technical Recruiter
FTS, Inc.
10.2022 - 12.2023
Industrial Recruiter
CR Fletcher Associates
01.2022 - 10.2022
Customer Service Representative
Carrier
06.2020 - 01.2022
Bachelor of Arts - Marketing
The College of Saint Rose
Similar Profiles
Liz PerkinsLiz Perkins
Director of Business Operations at FTS, Inc.Director of Business Operations at FTS, Inc.
Mohammed HezamMohammed Hezam
School Transportation at FTSSchool Transportation at FTS
Christopher DeDearChristopher DeDear
Senior Software Engineer at FTS GamesSenior Software Engineer at FTS Games