Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Patrick Odonnell

North Las Vegas

Summary

Dynamic hospitality professional with a strong work ethic and expertise in high-volume dining. Proven success at Benihana, enhancing guest experiences through strategic upselling and exceptional service. Skilled in safe food handling and shift management, fostering loyalty and repeat business through personalized attention and effective team training.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Server

Benihana
11.2024 - Current
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Implemented upselling techniques to increase average sales per table while enhancing guest dining experience.

Gaming Bartender

Peppermill
05.2023 - 06.2025
  • Delivered exceptional customer service in fast-paced gaming/lounge environment.

Server

BJ's Restaurant & Brewhouse
12.2020 - 12.2024
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bartender

Del Frisco's Double Eagle Steakhouse
11.2020 - 11.2021
  • Crafted signature cocktails and personalized drink recommendations to enhance guest experience.
  • Managed bar inventory, ensuring quality control and minimizing waste through effective stock rotation.
  • Trained new bartenders on cocktail preparation techniques and customer service best practices.

Server

Ruth Chris Steakhouse
01.2017 - 01.2020
  • Implemented upselling techniques to increase average sales per table while enhancing guest dining experience.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business through personalized service.

Server (10yr) FOH Manager (3yr)

Eggspectations
01.2007 - 01.2020
  • Delivered exceptional customer service in fast-paced dining environment.
  • Trained new staff on menu items, service standards, and operational procedures.
  • Collaborated with kitchen staff to address special requests and dietary restrictions.

Education

No Degree - Deck Department/Maritime

Harry Lundberg School of Seamanship
Piney Point, MD
07-2002

Skills

  • Strong work ethic
  • Hospitality service expertise
  • Safe food handling
  • High volume dining
  • Wine pairings
  • Shift management

Certification

TAM card

Food Handler card

ServSafe Certified

Nevada Gaming card

Timeline

Server

Benihana
11.2024 - Current

Gaming Bartender

Peppermill
05.2023 - 06.2025

Server

BJ's Restaurant & Brewhouse
12.2020 - 12.2024

Bartender

Del Frisco's Double Eagle Steakhouse
11.2020 - 11.2021

Server

Ruth Chris Steakhouse
01.2017 - 01.2020

Server (10yr) FOH Manager (3yr)

Eggspectations
01.2007 - 01.2020

No Degree - Deck Department/Maritime

Harry Lundberg School of Seamanship

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