Patrick O'Malley
Project Manager
Savage,Minnesota
Summary
I am a highly experienced and result oriented senior IT leader with over 10 years of progressive capability with a passion for technology. I have extensive knowledge in leading projects associated with call centers and project plans within migration and set up of new technology centers. Excellent ability to communicate needs to vendors, stakeholders and cross functional teams. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director Department Head
Ramsey County
- Implemented all new IT Infrastructure for the County, all front office systems
- IT Security, Court Security
- Major real estate purchases for consolidation of leased space
- Major Buildng renovations
- Served needs of [Number]+ customers per day as head of skilled [Type] team.
IT Manager
Guidant Corporation (Medical Device Company)
- Responsible for Network and Telecommunications Systems and operations.
Product / Project Manager
Verizon
01.2023 - Current
- Consolidated Project Management System using Clarity Smartsheet's and Jira, and Agile that emphasizes adaptability, collaboration, and continuous improvement, centered around iterative cycles, where you break down a project into smaller chunks and deliver them in short phases
- This allows for feedback and adjustments to be made along the way, ensuring the final product meets the needs of the customer
- Projects Managed new network for 5g, 40g, 100g Wave system and hyperscale system Implemented BVOIP systems for several customers using Cisco Avaya and Lucent systems
- Executed Software Defined Interconnect SDI Systems, new technology so customers can quickly interconnect equipment over private IP Networks Managed and Led customer implementations for on the network security Zscaler Leverage out-of-the-box integrations with Zscaler as well as third-party SIEMs and EDRs to contain identity attacks in real time or use alerts as part of your SOC workflow
- Led AWS phone systems project with Avaya, Cisco, and Microsoft Complete Managed and Led low orbit satellite system for Amazon and Apple, and Dark Fiber Project for Google and Microsoft
- Prepared c level documents for project review and project management.
Project Manager Scrum Master
Medica Healthcare
06.2021 - 12.2022
- Implemented new Avaya Call Center and Electronic Media Services
- BVOIP Network Consultant on new Command Center System Implemented Medicare and Medicaid services project so Medica could offer Medicare service
- As a Agile Coach and Scrum Coach I was involved with implementation of Agile concept Enhance Processes: help teams identify areas for improvement in their agile processes and implement changes to optimize their workflow
- Promoted Continuous Learning: Created a culture of continuous learning within the team, encouraging them to experiment, adapt, and improve their skillsOverall, an agile coach acts as a guide and a cheerleader, helping teams and organizations achieve their goals through agile methodologies
Project Manager Infrastructure and Security Scrum Master
Firefly dba Trustone Federal Credit Union
08.2019 - 03.2021
- Implemented the following programs, Cisco Firepower, Umbrella, Stealth Watch, ISE, Watch Guard Firewalls, Mimecast, office 365 Duo two tier authentications, Microsoft Azure, redundant data center, Talari, Nimble, conducted 2 data centers, disaster recovery as required by our Board of Directors
- Replaced Domain, Exchange, and AD servers
- Led and Implemented Zscaler across several networks to manage security network wide and manage devices and access for systems security Completed 60 projects in 10 months with major IT Changes Implemented new call center for 100 agents Project Manager for IT Security, Infrastructure, and electronic media Developed data strategy plans to reduce the amount of data being held by 50% Implemented BVOIP Chair Change Management Board Chair Disaster recovery team Implemented Zoom corporate wide to improve communications during the pandemic Led Project for Upgrading VPN Service to handle the added traffic during the Pandemic Implmented Voip systems for new merged networks Office 365 Migration Led Project of Roll out Default Browser Transition Upgraded Security Cameras that are used for during Bank Roberies and ATM thefts Other Projects related Information Technology Infrastructure Changes such as conference and hearing room audio visual technology updates
Infrastructure Program Manager
Prime Therapeutics
02.2018 - 06.2019
- Project Manager Scrum Master for a new 410,000 square foot headquarters facility in Eagan
- Led planning efforts using Scrum Agile Kanban method for new IT Infrastructure and new technology for this state of art building
- Reduced office space by 30% by consolidation of facilities and providing flexible collaborative workspace
- Responsible for adhering to the project management discipline and standards by the Enterprise Project Lifecycle method preparing all project documents, which include project charter, scope budget issue tracking documents, and getting necessary board of directors’ approval for the projects.
Senior Infrastructure Program Manager Scrum Master
ATK Northrup Grumman
06.2016 - 12.2017
- Led many projects, using Scrum Agile Kanban and Waterfall method for three large call center projects, security and network upgrade, VPN two tier migration projects, Security Upgrade, SharePoint Upgrade, and Jira Implementation
- Developed strategies for data storage including items that should be dropped and items that don’t need to be stored
- Implemented BVOIP and new network 23 locations Setup Dashboard for Monitoring Project status using PAL, Share Point, Crystal Reports, for monitoring systems health after implementation
- Utilize both Waterfall and Agile project management processes, prepared project charter scoping documents budget
- Led corporate network upgrade that saved the company $1 million annually Implemented new network, new phone system, security upgrade, two large call centers and Jira
Sr. Program/Project Manager/Infrastructure Manager
Park Nicollet Healthcare
02.2007 - 05.2016
- Managed and Led a multi-year initiative to replace and combine network and telephone systems in hospital and call center environments
- Managed project using Scrum and Agile process
- Managed and Led project plans and resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects
- Built, created project plans in MS Project and tracked progress through both Plainview and Daptiv tools
- Deep experience managing various project plans and identifying risks and dependencies across programs/projects
- Set up and managed a SaaS solution (Innotas) for project tracking, resource supply/demand management and planning
- Innotas is a SaaS competitor to MS Project Server
- Directed the implementation of the new Cisco UCC IP Voice System including 14500 stations and 30 locations
- Project completed on schedule and below budget
- Overall project responsibility included CPM, Scrum, and Agile, risk management, project scoping and implementation
- Implemented Vocera Call Management System at Regions, Methodist Hospital Managed new POS system rollout
- Implemented Cisco 911 First Responder System
- Implemented new dictation services for 1220 physicians
- Deployment manager for server virtualization project.
Director of IT
Carlson Companies
11.2003 - 01.2007
- Implemented new IT Business systems and software reorginizws IT Department
Senior Manager
TSA Homeland Security
11.2001 - 01.2003
- Responsible for selecting and installing new IT and security systems for all airports in the USA, Canada, Columbia and Mexico
Education
BA - Business
Metro State University
Sociology -
University of Wisconsin
AA - Broadcasting and Electronics
Brown College
AA - Law Enforcement, Law
Inver Hills College
Skills
- Azure
- Waterfall
- Agile
- Kanban
- JIRA
- Microsoft Office
- Smart Sheets
- Microsoft Project
- Administrative and Management Experience
- CIO CTO Experience
- Cisco UCC VoIP
- Avaya G3r and Aura
- Norel DMS 500
- SharePoint
- PMBOK
- Cisco UCC and CNA Trained
- VM Ware
- ServiceNow
- Microsoft Project Service
- Risk Management IRAD RIDAC
- Apeture Data Center planning and Management System
- Zipora
- Access control
- Budget
- Cisco UCC
- Customer service
- Deployment
- Healthcare industry
- Metrics
- Cloud Computing
- Mitigation
- Wireless Network WLAN
- Palo Alto Security Networks
- Fortinet
- Cisco Geotel
- Nice CMS call recording and screen capture
- Confluence
- Zscaler
- Oracle Sun
- MPLS
- Contract and Vendor Management
- Negotiation
- Program Management
- Rules and regulations
- Charismatic Leader
- Business Development
- Legal and Regulatory Compliance
- Contract Negotiation
- Government relations
- Crisis Management
- Partnerships and Alliances
- Corporate Communications
- Facilities Management
- Business Administration
- Talent Acquisition
- Contract Management
- Human Resources Management
- Information Technology Management
- Team Leadership
- Staff training/development
- Employee Development
- Customer Relations
- Business Leadership
- Hiring and Onboarding
- Change Management
- Performance Evaluations
- Management Team Building
- Department Oversight
- Policy Development and Enforcement
- Proficient in Windows Linux and Unix Microsoft Exchange
- Organizational Structuring
- Data Management
- Administrative Management
- Scheduling
- Schedule Management
- Revenue Growth
- Records Organization and Management
- Program Administration
- Sound Judgment
Certification
- PMP
- Agile
- ITIL
- KANBAN
- Scrum
Timeline
Product / Project Manager
Verizon
01.2023 - Current
Project Manager Scrum Master
Medica Healthcare
06.2021 - 12.2022
Project Manager Infrastructure and Security Scrum Master
Firefly dba Trustone Federal Credit Union
08.2019 - 03.2021
Infrastructure Program Manager
Prime Therapeutics
02.2018 - 06.2019
Senior Infrastructure Program Manager Scrum Master
ATK Northrup Grumman
06.2016 - 12.2017
Sr. Program/Project Manager/Infrastructure Manager
Park Nicollet Healthcare
02.2007 - 05.2016
Director of IT
Carlson Companies
11.2003 - 01.2007
Senior Manager
TSA Homeland Security
11.2001 - 01.2003
Director Department Head
Ramsey County
IT Manager
Guidant Corporation (Medical Device Company)
BA - Business
Metro State University
Sociology -
University of Wisconsin
AA - Broadcasting and Electronics
Brown College
AA - Law Enforcement, Law
Inver Hills College