Patrick O'Neil
Adams ,MA
Overview
10
10
years of professional experience
Work History
Special Education Teacher Assistant
Hillcrest Educational Centers, Inc
06.2022 - Current
- Monitored student progress and adjusted instruction accordingly to maximize academic achievement.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Improved student behavior and engagement in the classroom through consistent enforcement of rules and positive reinforcement strategies.
- Utilized assistive technology tools to help students access curriculum materials more effectively.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Helped classroom teachers achieve instructional objectives.
- Provided one-on-one support for students struggling with specific concepts or tasks, resulting in improved comprehension and performance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Provided mobility and personal care support to students with physical limitations.
- Fostered a sense of community within the learning environment by establishing clear expectations and encouraging open dialogue between peers.
- Promoted emotional well-being among students by providing guidance on navigating personal challenges while balancing academic demands.
- Participated in professional development opportunities, staying current on best practices for special education instruction.
- Enhanced student understanding by adapting instructional techniques to meet individual needs and learning styles.
- Provided support to help students with special needs learn and grow.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Supported the development of social skills in students by implementing group work activities and facilitating peer interactions.
- Developed creative lesson plans tailored specifically for diverse learners within the classroom setting.
- Implemented evidence-based teaching strategies resulting in improved overall classroom performance and increased student success.
- Assessed student abilities through various formative measures leading towards appropriate goal-setting initiatives.
- Facilitated small group instruction sessions focusing on targeted skill areas for increased mastery levels.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Communicated effectively with parents to discuss student progress, challenges, and areas for improvement.
- Implemented data-driven instruction, using assessment results to tailor teaching methods to individual student needs.
- Contributed to a positive school environment by building strong relationships with students, parents, colleagues, and administrators.
- Coordinated closely with other educators to provide consistency in instructional approaches across multiple classrooms.
- Escorted students to different school locations to provide ongoing assistance.
- Organized and led practice, research and lab assignments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored student classroom and outdoors activities to promote student safety.
- Offered student support through special accommodations, extra assistance, and assessments.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained positive attitude and affirmatively communicated with each student.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
- Alerted instructor to student behavior or issues requiring intervention.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
Car Salesperson
Haddad Subaru
03.2021 - 06.2022
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
- Enhanced dealership reputation through active involvement in community events and charitable organizations.
- Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Developed strategic partnerships with local businesses to increase dealership visibility and drive referral traffic from complementary industries.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
Car Salesperson
Anchor Subaru
06.2020 - 02.2021
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
- Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
- Completed registration paperwork and sales documentation.
- Improved the overall buying experience for each client by offering attentive support during test drives.
- Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
- Consistently adhered to company guidelines regarding ethical selling practices.
- Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
- Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
- Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
Store Manager
Footaction USA
06.2018 - 02.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed and implemented successful staff incentive programs to motivate employees.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Assistant Store Manager
Footlocker.com Inc.
06.2015 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Sales Associate
Footlocker.com Inc.
04.2014 - 06.2015
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06.2014
Skills
- Patience and Flexibility
- Teaching strategies
- Cultural Sensitivity
- Learning difficulties experience
- Progress Reporting
- Social Skills Development
- Emotional Support
- Behavioral Interventions
- Disability Awareness
- Sensory integration strategies
- Literacy Intervention
- Group and individual instruction
- Nonverbal Communication
- Positive Reinforcement
- Physical Disabilities Assistance
- Classroom Organization
- Autism Spectrum Knowledge
- Multisensory Instruction
- Personal care support
- Parent-Teacher Communication
- Visual supports
- Curriculum adaptation
- Collaborative Teaching
- Mathematics Intervention
- Mobility Assistance
- Inclusion Practices
- Functional Life Skills
- Autism and spectrum disorders
- Teaching and instruction
- Reading instruction
- Verbal and written communication
- Life Skills Development
- Teacher Assistance
- Skills strategies
- Heavy Lifting
- Social Media Sales
- Big Data Sales
- Cooperative Sales
- Creating sales strategies
- Sales Commission Expertise
- Sales Promotion
- Sales Team Leadership
- Sales Recording
- Aftermarket Sales
- Sales team oversight
- Sales abilities
- Sales Coaching
- Sales Order Processing
- Sales operations management
- Online Sales Strategies
- Strong sales abilities
- Sales Training
- Experience in sales
- Advertising Sales
- Forecasting sales
- Retail Sales
- Sales process
- Technical sales understanding
- Fashion Retail Sales
- Sales Agreements
- Team Leadership
- Time Management
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Staff Development
- Schedule Preparation
- Sales management
- Negotiation
- Marketing
- Budget Control
- Business Development
- Customer Service
- Computer Skills
- Problem Resolution
- Team Development
- Work Planning and Prioritization
- Hiring and Training
- Customer Relationship Management
- Staff Training
- Employee Coaching and Mentoring
- Scheduling and Coordinating
- Goal Setting
- Negotiation and Conflict Resolution
- Good Judgment
- Shift Scheduling
- Performance reviewing
- Onboarding and Orientation
- Budget Management
- Leadership and team building
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Customer Relations
- Training and Development
- Relationship Building
- Staff training/development
- Inventory Control
- Staff Supervision
- Employee Scheduling
- Motivation
Accomplishments
top sales manger of the year
rookie manager of the year
top store conversion increase of the year
Timeline
Special Education Teacher Assistant
Hillcrest Educational Centers, Inc
06.2022 - Current
Car Salesperson
Haddad Subaru
03.2021 - 06.2022
Car Salesperson
Anchor Subaru
06.2020 - 02.2021
Store Manager
Footaction USA
06.2018 - 02.2020
Assistant Store Manager
Footlocker.com Inc.
06.2015 - 06.2018
Sales Associate
Footlocker.com Inc.
04.2014 - 06.2015
High School Diploma -
Pilgrim High School
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