PATRICK ONEILL
BALTIMORE,UNITED STATES
Summary
Experienced Customer Success Manager with a proven background in Application Performance Management and Security. Solid track record of driving client satisfaction and revenue growth through proactive problem resolution and strategic account management. Well-versed in seamlessly aligning technology solutions with client needs. Ability to bridge the gap between complex technical concepts and clear, accessible communication. Known for fostering strong, enduring client relationships and implementing innovative strategies for process improvement. Seeking to contribute expertise in technical solutions delivery, project management, and client success to a dynamic team. Technical expertise in DataOps and cybersecurity products and familiarity with cloud offerings such as AWS, GCP, Snowflake, and Databricks.
Overview
6
6
years of professional experience
Work History
ASSOCIATE ACCOUNT EXECUTIVE
Blackpoint Cyber
07.2024 - Current
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
TECHNICAL ACCOUNT MANAGER
Unravel Data
03.2021 - 12.2023
- Managed Unravel's inaugural cloud customers on Databricks, EMR, and GCP, overcoming challenges through a focus on rapid wins and delivering high-impact business value
- Established Executive Buyers as advocates through the delivery of substantial victories, collaborating with partner, marketing, and sales teams to enhance external visibility
- Transformed a non-renewal situation into Unravel's 4th largest client, achieving a 300k+ upsell over 2 years, and featured as a speaker at their annual Big Data Tech Summit in October 2023
- Led the implementation of data strategy initiatives at a Fortune 50 Bank, strategically cultivating influential champions and leveraging successes to enhance adoption and optimize return on investment (ROI)
- Attained 100% logo retention and 120% revenue retention
- Reduced wasted engineering time by 25% and enhanced project efficiency by leading the initiative to shift company culture from a 'yes' mentality for feature requests to an ROI-focused approach centered on the minimum viable product
- Maximized customer adoption by instituting and coordinating regular cross-functional meetings between Product and Customer Success teams, ensuring alignment on pain points and product vision.
CUSTOMER SUCCESS MANAGER
Invicti Security
03.2019 - 03.2021
- Devised and executed robust customer success plans detailing critical success factors, success metrics, potential challenges, and actionable recommendations
- Monitored, documented, and analyzed customer advancements toward predefined objectives
- Oversaw a portfolio of client renewals to guarantee timely retention for multi-year contracts
- Fostered robust relationships with various internal and external stakeholders, including senior management, legal, procurement, finance, sales, and support
- Maximized the effectiveness of new customer success managers through the design and execution of a highly impactful training program and onboarding process
- Established long-term relationships, boosted customer satisfaction, and drove revenue with the Enterprise through effective collaboration
- Revamped the product roadmap by leveraging customer feedback and orchestrating strategic collaboration with the development team
- Surpassed quarterly renewal targets by executing strategic price increases and upsells, mitigating COVID-induced churn.
Education
Computer Science MS -
Towson University
Baltimore, MD12-2026
Bachelor of Science - Mathematics
Creighton University
Omaha, NE05.2018
Skills
- Strong Communication and Leadership
- Program Management
- Goals and performance
- Strategic Alignment
- Organization and Time Management
- Strong sense of Urgency
Websites
Timeline
ASSOCIATE ACCOUNT EXECUTIVE
Blackpoint Cyber
07.2024 - Current
TECHNICAL ACCOUNT MANAGER
Unravel Data
03.2021 - 12.2023
CUSTOMER SUCCESS MANAGER
Invicti Security
03.2019 - 03.2021
Computer Science MS -
Towson University
Bachelor of Science - Mathematics
Creighton University
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