Patrick Oswald

Sky Zone Trampoline Park

06.2019 - 08.2023

Developed strong relationships with customers, resulting in increased loyalty and repeat business.
Collaborated with management to develop promotional strategies that drove sales and attracted new customers to the cafe.
Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
Implemented employee training programs that emphasized teamwork, customer service skills, and product knowledge for a more knowledgeable staff base.
Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
Maintained high standards of food safety by enforcing strict adherence to sanitation guidelines among all team members.
Increased average transaction value by introducing upselling techniques to the team members during sales interactions.
Managed inventory levels to ensure optimal product availability while minimizing waste and reducing costs.

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