Patrick Owusu
Columbus
Summary
An experienced healthcare student and professional with 9 years of diverse experience across various healthcare facilities and retail environments. Proven expertise as a Direct Support Professional, providing quality care and support to individuals in a variety of settings, alongside a solid background in customer service as a Sales Associate. Strong communication, problem-solving, and organizational skills with a commitment to improving patient outcomes and enhancing overall care. Eager to expand my knowledge and experience within the healthcare industry, while contributing to a positive and efficient work environment. Seeking opportunities to further develop my skills and make a meaningful impact in patient care.
Overview
9
9
years of professional experience
Work History
Direct Support Professional
Rekindle Supported Living
Columbus
08.2022 - Current
- Maintained detailed records of services performed on clients.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Transported clients to doctor's appointments and errands.
- Contributed to case reviews of client status and progress.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Provided guidance and support to ensure safety of individuals served.
Maintenance Worker
Allpro Parking LLC
Columbus
07.2018 - 07.2022
- Monitored building security systems and participated in emergency planning.
- Identified problems during daily work inspections and addressed concerns.
- Implemented troubleshooting techniques to resolve issue.
- Coordinated product, tool, and equipment inventories, and maintained tracking records.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Disassembled malfunctioning machines using appropriate tools and replaced defective components with new ones.
- Requisitioned supplies and equipment for cleaning and maintenance functions.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Identified potential hazards in the workplace and implemented corrective measures accordingly.
Customer Service Associate
Lowe's Home Improvement
Columbus
07.2016 - 01.2019
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current sales promotions and new product releases.
- Contributed to the growth of the business by ensuring that customers were satisfied with the service and quality.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Greeted customers with enthusiasm, and offered immediate and friendly service.
- Built and maintained effective relationships with peers and upper management.
- Unloaded trucks, stocked shelves, and carried merchandise out on the floor for customers.
- Handled cash register operations accurately during peak times.
- Greeted customers and identified their needs.
- Contacted customers about potential service upgrades, new services and account changes.
Care Service Provider
Cori Care Inc
Columbus
- Preparing meals, shopping, housekeeping, laundry, and other errands.
- Overseeing medication and prescription usage, appointment reminders, and administering medicine.
- Driving to and from activities, running errands, and helping get in and out of a wheelchair-accessible vehicle.
- Following a care plan, and noticing any changes in the individual’s health, recording, and reporting any differences.
- Being a stable companion and supporter in all matters personal, health-related, and emotional.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with product selection based on their individual requirements.
Education
Future Business Leaders, FBL
Paterson Public School
01.2014
Accountant Career Awareness Program(ACAP)
Rutgers University
01.2014
Improv “Comedy Program”
01.2014
Skills
- Communication skills
- Documentation and recordkeeping
- Client record management
- Activity coordination
- Medication administration
- Safety monitoring
- Customer relationship management
- Problem identification
- Time management
- HIPAA compliance
- Health services
- Transportation
- Client advocacy
- Forklift operation
- Materials movement
- Patient observation
- Leadership
- Microsoft office
- Teamwork and collaboration
- EHR documentation
Languages
English
Native/ Bilingual
Twi
Native/ Bilingual
References
References available upon request.
Timeline
Direct Support Professional
Rekindle Supported Living
08.2022 - Current
Maintenance Worker
Allpro Parking LLC
07.2018 - 07.2022
Customer Service Associate
Lowe's Home Improvement
07.2016 - 01.2019
Care Service Provider
Cori Care Inc
Future Business Leaders, FBL
Paterson Public School
Accountant Career Awareness Program(ACAP)
Rutgers University
Improv “Comedy Program”
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