Patrick Paresa

• Actively engaged with customers to resolve inquiries, handle complaints, and provide solutions, demonstrating strong communication and conflict resolution skills.
• Worked closely with team members to ensure consistent service delivery and uphold company policies, enhancing teamwork and operational efficiency.
• Responding to customer emails and inquiries and finding resolutions to problems that may occur.
• Manage and put together dealer and employee orders for the day.
• Intaking new dealer and employee submissions.
• Collaborated with management to identify and address customer service gaps, providing suggestions for process improvement.

• Provided exceptional guest service, welcoming clients, answering questions, and ensuring a positive guest experience.
• Coordinated with various departments to ensure seamless service delivery, demonstrating excellent collaboration skills.
• Handled guest concerns and complaints, using active listening and negotiation skills to resolve issues to satisfaction.
• Assisted with scheduling and managing reservations, contributing to efficient operations and a smooth guest experience.
• Maintained accurate records of guest preferences, inquiries, and special requests, showcasing attention to detail and data organization.

• Managed cash register and Point of Sale (POS) system for transactions while ensuring accurate change for cash payments.

• Balanced daily registers and generated sales reports for management.

• Stayed up to date on latest mixology trends, bar equipment and sanitation standards.

• Completed regular bar inventories and daily requisition sheets.

• Trained new bartenders on drink preparation and upselling techniques.

Fulfilled customer, business operations, and server requirements with minimal errors or delays.