Patrick Payne
Manor,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Paradies Lagardere
Austin, TX
02.2024 - Current
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
General Manager
FBR Management
10.2015 - 02.2024
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Collaborated with cross-functional teams to develop innovative solutions.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Developed and implemented strategies to increase sales and profitability.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Education
Undergraduate - Undergraduate
University of Central Oklahoma
Edmond, OKManagement - Commercial Music Management
Austin Community College
Austin, TX05.2012
Associates - Art
Austin Community College
Austin, TX05.2010
Skills
- Business Leadership
- Operations Oversight
- Teamwork and Collaboration
- Administrative Skills
- Customer Relations
- Relationship Building
- Sales Tracking
- Revenue Growth
- Employee Relations
- Staff Motivation
- Team Leadership
- Leadership and team building
- Employee Motivation
- Problem Resolution
- Operations Management
- Deadline-oriented
- Motivation
Certification
Tabc
Food manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Timeline
Assistant Manager
Paradies Lagardere
02.2024 - Current
General Manager
FBR Management
10.2015 - 02.2024
Undergraduate - Undergraduate
University of Central Oklahoma
Management - Commercial Music Management
Austin Community College
Associates - Art
Austin Community College
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