Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Patrick Pence

Assistant Manager
Newburg,MO

Summary

Dynamic professional with a proven track record at Missouri Furniture, excelling in customer service and team leadership. Skilled in inventory management and problem-solving, I enhanced workflow efficiency and customer satisfaction. Committed to staff training and development, I fostered a collaborative environment that drove operational success and improved service delivery.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Missouri Furniture
02.2022 - Current
  • Coordinated daily operations to enhance customer service and optimize workflow efficiency.
  • Trained and mentored new staff on company policies and product knowledge.
  • Developed and implemented inventory management procedures to reduce discrepancies.
  • Analyzed sales data to inform strategic merchandising decisions and improve product placement.
  • Maintained compliance with safety standards, ensuring a safe shopping environment for customers and employees.
  • Resolved customer inquiries and complaints effectively, enhancing overall satisfaction ratings.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Delivery Driver

Pennington Delivery Services
11.2020 - 02.2022
  • Delivered packages efficiently to diverse locations, ensuring timely arrivals and satisfied customers.
  • Navigated complex routes using GPS technology, optimizing delivery times and enhancing service reliability.
  • Maintained accurate records of deliveries, resolving discrepancies to ensure compliance with company standards.
  • Assisted in training new drivers on best practices for route management and customer service protocols.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Universal Banker

US Bank National Association
10.2014 - 05.2020
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Processed a variety of banking transactions, ensuring accuracy and compliance with regulations.
  • Educated customers on products and services, enhancing their understanding and satisfaction.
  • Collaborated with team members to streamline operations, improving overall workflow efficiency.
  • Assisted in identifying cross-selling opportunities, contributing to branch revenue growth.
  • Maintained up-to-date knowledge of financial regulations and banking products for informed customer guidance.
  • Supported onboarding and training of new staff, fostering a collaborative work environment.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.

Education

Meramec Valley Christian School
Sullivan, MO
05-2003

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Retail operations
  • Team building
  • Customer rapport

Accomplishments


  • Achieved awards and being promoted by completing sales goals and excellent customer service with accuracy and efficiency.

Timeline

Assistant Manager

Missouri Furniture
02.2022 - Current

Delivery Driver

Pennington Delivery Services
11.2020 - 02.2022

Universal Banker

US Bank National Association
10.2014 - 05.2020

Meramec Valley Christian School

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Patrick PenceAssistant Manager