Patrick Pence
16111 County Road 7550
Summary
Dynamic Assistant Manager with a proven track record at Missouri Furniture, excelling in customer service and team leadership. Enhanced operational efficiency through strategic inventory management and staff training, resulting in improved sales performance. Skilled in conflict resolution and sales analysis, fostering a collaborative environment that drives results.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Missouri Furniture
02.2022 - Current
- Coordinated daily operations to enhance customer service and improve overall store efficiency.
- Assisted in training new staff on product knowledge and sales techniques to drive team performance.
- Managed inventory levels, ensuring accurate stock counts and timely restocking of merchandise.
- Developed visual merchandising displays that increased customer engagement and enhanced shopping experience.
- Implemented new scheduling system to optimize staffing levels during peak hours for improved service delivery.
- Analyzed sales data to identify trends, informing strategic decisions for promotional activities and inventory management.
- Led team meetings to communicate objectives, align goals, and foster a collaborative work environment among staff.
- Enhanced employee performance through ongoing coaching and feedback, promoting professional growth within the team.
Delivery Driver
Pennington Delivery Service
11.2020 - 02.2022
- Navigated delivery routes efficiently to ensure timely customer service.
- Maintained accurate records of deliveries and inventory management.
- Conducted vehicle inspections to ensure compliance with safety regulations.
- Provided exceptional customer service by resolving delivery issues promptly.
- Collaborated with dispatch team to optimize delivery schedules and routes.
- Trained new drivers on operational procedures and safety protocols.
- Implemented process improvements that enhanced delivery efficiency and reduced delays.
- Oversaw maintenance schedules for vehicles to minimize downtime and repair costs.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Universal Banker
US Bank National Association
10.2014 - 05.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Executed daily banking transactions, ensuring accuracy and compliance with policies.
- Assisted clients in selecting appropriate financial products to meet their needs.
- Educated customers on digital banking tools, enhancing user experience and engagement.
- Led initiatives to streamline account opening processes, improving efficiency and customer satisfaction.
- Implemented training programs for new employees, enhancing team capability and performance consistency.
- Analyzed customer feedback to identify trends, driving strategic improvements in service delivery.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
Assistant Manager
Goodys
04.2010 - 10.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant Manager
Oreilly Auto Pats
01.2006 - 04.2010
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Enhanced team productivity by streamlining operational processes.
Education
High School Diploma -
Meramec Christian School
Sullivan, MO05.2004
Skills
Customer service
Timeline
Assistant Manager
Missouri Furniture
02.2022 - Current
Delivery Driver
Pennington Delivery Service
11.2020 - 02.2022
Universal Banker
US Bank National Association
10.2014 - 05.2020
Assistant Manager
Goodys
04.2010 - 10.2014
Assistant Manager
Oreilly Auto Pats
01.2006 - 04.2010
High School Diploma -
Meramec Christian School