Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Patrick  Pittman

Patrick Pittman

Florissant,MO

Summary

I have been in customer service for 51 years. Starting at age 13, I have work to improve my customer skill set to ensure that I am providing an excellent customer experience. It was because of the influence of the members of the clubs that I worked in that I became extremely motivated to attend college. While I was in college, I wanted to get the most out of the opportunity and received 3 degrees in 5 years ( it was a dual degree program ). Although I have the degrees, I found that I preferred the club environment and after working in the engineering field for 1 year, I returned to the club business. This is what brought me to St. Louis.After moving up the rank, with extensive training, I achieve the title of Service Manager in Atlanta and was recruited by the Saint Louis Club, I moved to St. Louis, remarried, and shortly thereafter, was convinced to use my degrees. I resigned from the club, applied to U.E. and work for 20 years, Shortly thereafter, I started working a second job and did so continually. I have always been a hard worker and I achieved most of my professional and financial goals.

I retired in February 2020 and I am looking for a part-time job to keep me active and motivated. I will consider full-time work but it is not a necessity. I am available starting immediately and hopeful that I can be helpful wherever I am fortunate enough to be employed.

Overview

55
55
years of professional experience

Work History

Clubhouse Manager

Bogey Club
Ladue, Missouri
02.2013 - 02.2020
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Established vendor relationships to access timely services in support of events.
  • Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Waiter / Bartender

Bogey Club
Ladue, Missouri
08.1989 - 02.2013
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Consulted with managers to organize special events and promotions.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Orchestrated numerous private parties, business meetings and formal engagements.

Electrical Engineer

Union Electric
St. Louis , Missouri
02.1986 - 03.2008
  • Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions.
  • Provided on-site engineering and technical services during installation and fielding processes.
  • Proposed electrical product and system modifications to improve quality and efficiency.
  • Identified specific cables, connectors, fuses, circuit breakers and other electrical devices required for installation of monitoring systems
  • Prepared budgets by estimating materials, labor and construction costs.
  • Prepared technical documentation for operation, troubleshooting and maintenance of industrial systems.
  • Communicated with engineers and customers to discuss potential and existing engineering projects.
  • Created electrical schematics using AutoCAD Electrical Toolset.
  • Inspected completed installations to observe operations and verify conformance to design and equipment specifications.
  • Conducted field surveys and studied maps and diagrams to identify and correct power system problems.
  • Reviewed drawings and technical diagrams of proposed circuits for viability and compliance.
  • Supervised construction and pre-commissioning of electrical rooms, substations and service buildings .
  • Evaluated power needs for various systems.
  • Determined most effective approaches to new projects by reading and analyzing blueprints, drawings and sketches.
  • Created project prototypes and models using three-dimensional design software.

Assistant Manager

Saint Louis Club
Clayton, Missouri
06.1984 - 02.1987

  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.

Education

Bachelor of Science - Mathematics

Morehouse College
Atlanta, GA
05.1981

Bachelor of Science - Electrical Engineering / Physics

Georgia Tech
Atlanta, GA
05.1981

High School Diploma -

Booker T. Washington High School
Atlanta, GA
05.1976

Skills

  • Compliance Requirements
  • Delivery Schedules
  • Improvement Plans
  • Waste Control
  • Dining Room Management
  • Professional Relationships
  • Customer Satisfaction
  • Critical Thinking
  • Training Employees
  • Customer Experience
  • Inventory Accuracy
  • Complex Problem-Solving
  • Natural Leadership
  • Employee Performance Evaluations
  • Employee Scheduling
  • Time Management
  • Operational Efficiency
  • Customer Needs Assessments
  • Cost Control
  • Disciplinary Action
  • Financial Records
  • Special Events
  • Confidential Records Management
  • Workflow Schedules
  • Team Relationships
  • Social Perceptiveness
  • Efficient Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Clubhouse Manager

Bogey Club
02.2013 - 02.2020

Waiter / Bartender

Bogey Club
08.1989 - 02.2013

Electrical Engineer

Union Electric
02.1986 - 03.2008

Assistant Manager

Saint Louis Club
06.1984 - 02.1987

Bachelor of Science - Mathematics

Morehouse College

Bachelor of Science - Electrical Engineering / Physics

Georgia Tech

High School Diploma -

Booker T. Washington High School
Patrick Pittman