Patrick Prudencio
Colorado Springs,CO
Summary
Productive team leader with dedication toward meeting company's expectations and reducing workplace issues. Strong conflict resolution, leadership, money handling and time management expertise. Also credited for fostering a positive work environment that promotes high productivity levels and improves overall departmental efficiencies.
Overview
8
8
years of professional experience
Work History
Flooring-Home Decor Department Supervisor
Lowe's Companies Inc
Colorado Springs, CO
11.2023 - Current
- Monitored department operations to ensure productivity standards were met.
- Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
- Provided coaching and mentoring support to team members.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Front End Department Manager
Lowe's Companies Inc
Colorado Springs, CO
06.2023 - 11.2023
- Developed customer service standards and trained personnel in customer service procedures.
- Managed staff schedules and ensured adequate coverage for peak times.
- Resolved customer complaints and inquiries in an efficient manner.
- Reviewed and updated existing operational policies and procedures regularly.
- Conducted regular training sessions for new employees on company policies and procedures.
Tools-Hardware Department Supervisor
Lowe's Companies Inc
Colorado Springs, CO
10.2022 - 07.2023
- Conducted performance reviews for staff members.
- Provided coaching and mentoring support to team members.
- Ensured compliance with all safety regulations across the department.
- Established goals for each team member and monitored progress towards those objectives.
- Participated in weekly meetings with senior leadership teams to discuss progress.
Front End Department Manager
Lowe's Companies Inc
Alamogordo, NM
08.2021 - 10.2022
- Monitored inventory levels and placed orders when necessary to maintain stock levels.
- Created reports on store performance metrics such as sales volume, margin percentage, inventory turns.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Managed customer complaints and rectified issues to complete satisfaction.
- Conducted performance reviews for staff members.
- Monitored department operations to ensure productivity standards were met.
Pro Services
Lowe's Companies Inc
Alamogordo, NM
09.2016 - 01.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Accounting And Finance
New Mexico State University At Alamogordo
Alamogordo, NMSkills
- Product expertise
- Merchandising plan development
- Retail sales campaigns
- Administrative support
- Team Building
- Scheduling expertise
- Customer Service
- Leadership skills
Timeline
Flooring-Home Decor Department Supervisor
Lowe's Companies Inc
11.2023 - Current
Front End Department Manager
Lowe's Companies Inc
06.2023 - 11.2023
Tools-Hardware Department Supervisor
Lowe's Companies Inc
10.2022 - 07.2023
Front End Department Manager
Lowe's Companies Inc
08.2021 - 10.2022
Pro Services
Lowe's Companies Inc
09.2016 - 01.2021
Accounting And Finance
New Mexico State University At Alamogordo
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