Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Puccinelli

Lakeville,MN

Summary

Dynamic management professional with extensive experience in the equipment rental industry, overseeing operations at Peterson CAT/Cresco Equipment Rentals. Proven track record in enhancing customer satisfaction, expanding rental fleets of both allied and heavy equipment, and optimizing operational efficiency. Expertise in team leadership fosters strong relationships with clients and vendors, while commitment to streamlining processes drives collaboration and measurable outcomes. Recognized for adaptability, accountability, and unwavering dedication to achieving operational excellence and profitability.

Overview

31
31
years of professional experience

Work History

Central Ordering Dept. Manager

Peterson CAT/Cresco Equipment Rentals Livermore Ca
03.2013 - Current
  • Efficiently manage and process incoming requests received via phone, web portal, or email.
  • Accurately enter order details into the company’s system, ensuring prompt response and confirmation.
  • Utilize the company’s internal system to locate and secure equipment from the nearest qualified supplier.
  • Prioritize cost-efficiency and timely delivery when selecting suppliers.
  • Serve as the primary point of contact for customers throughout the rental lifecycle.
  • Provide clear and timely updates regarding order status, delivery schedules, billing, and any on-site concerns.
  • Liaise with suppliers to resolve any issues related to on-time maintenance, equipment malfunctions, or billing discrepancies.
  • Use customer communication skills to minimize customer impact.
  • Schedule and coordinate equipment deliveries and pickups with suppliers.
  • Confirm all logistics align with customer requirements and delivery timelines.
  • Manage all aspects of rental agreements, including verifying rental periods, rates, and any additional charges.
  • Finalize accurate and timely invoices for equipment and services rendered.
  • Maintain accurate, real-time records of customer orders, equipment status, and supplier information in the company’s software system.
  • Ensure complete documentation for audit and reporting purposes.
  • Address customer inquiries and concerns professionally and efficiently.
  • Aim to exceed customer expectations to support retention and long-term relationships.

Head of Heavy Rents Ordering Department

Peterson CAT/Cresco Equipment Rentals Livermore Ca
04.2010 - 03.2012
  • Develop and implement comprehensive sales strategies for both equipment rental and sales operations, identifying new market opportunities to drive revenue growth across all business segments.
  • Lead and manage a high-performing sales team, including regional managers and sales representatives, by recruiting top talent, providing ongoing training and mentorship, and cultivating a results-driven culture.
  • Set and monitor ambitious sales targets and KPIs, using performance analytics and market data to adjust tactics, ensuring consistent achievement of sales goals and profitability.
  • Drive business development efforts to expand the customer base, strengthen relationships with key strategic clients, and enhance customer satisfaction and retention.
  • Foster cross-functional collaboration with marketing, operations, finance, and product teams to align sales initiatives with broader organizational objectives and deliver tailored customer solutions.
  • Continuously analyze market trends and competitive activity to anticipate changes, identify emerging opportunities, and maintain a strong competitive advantage in the equipment industry.
  • Lead high-value contract negotiations, supporting the sales team in closing complex rental agreements and large-scale equipment sales.
  • Oversee and manage the sales department budget, ensuring all resources are effectively allocated to maximize efficiency and return on investment.

Central Ordering

Peterson CAT/Cresco Equipment Rentals Livermore Ca
05.2004 - 04.2010
  • Manage end-to-end rental operations for large accounts and multi-location clients—from initial inquiry to equipment return. Responsibilities include pricing negotiation, inventory tracking, and coordinating equipment delivery and pickup to ensure timely and efficient service.
  • Serve as the primary point of contact for strategic accounts, fostering long-term, service-focused relationships. Proactively resolve customer issues and concerns to maintain high satisfaction and retention.
  • Complete all essential documentation including rental agreements, work orders, and service reports. Maintain accurate records to support compliance, billing, and customer communications.
  • Collaborate with sales teams and branch managers to align services with customer requirements. Provide project updates, manage rental timelines, and coordinate with logistics to ensure seamless execution of rental contracts.
  • Leverage rental management software to monitor equipment availability, manage inventory levels, and ensure efficient utilization and rotation of assets.

Store Manager

Peterson CAT/Cresco Equipment Rentals Livermore Ca
03.2000 - 05.2004
  • Lead and direct all store operations, including equipment rentals, sales, customer service, and inventory management, to ensure seamless and efficient day-to-day performance.
  • Ensure 24/7 operational readiness of equipment and staff, delivering exceptional service and availability to meet customer demands at all times.
  • Maintain a safe, organized, and well-maintained facility and equipment yard, adhering to safety standards and promoting a clean, professional work environment.
  • Ensure full compliance with all company policies, industry regulations, and standard operating procedures across all aspects of store operations.
  • Manage and monitor inventory levels, ensuring optimal availability of equipment to meet business needs without overstocking or shortages.
  • Analyze equipment utilization and financial returns to identify trends, drive strategic decisions, and maximize profitability and ROI.
  • Coordinate with service and maintenance teams to guarantee timely repairs, preventative maintenance, and overall equipment readiness.

Dispatcher

Peterson CAT/Cresco Equipment Rentals Livermore Ca
05.1998 - 03.2000
  • Schedule and dispatch drivers for the delivery and retrieval of equipment from branch locations to customer job sites.
  • Arrange emergency field repairs when equipment breaks down on-site to minimize downtime.
  • Manage Driver Schedules and Compliance
  • Develop and adjust daily driver schedules and delivery routes for efficiency.
  • Review driver logs to ensure compliance with company policies and Department of Transportation (DOT) regulations.
  • Provide Excellent Customer Service
  • Respond to customer orders, delivery inquiries, and service requests.
  • Resolve customer complaints and provide real-time updates on deliveries, pickups, and repair statuses.
  • Process Documentation and Maintain Records
  • Generate and maintain all documentation, work orders, and related paperwork.
  • Maintain accurate records of customer requests, billing charges, and equipment inventory.
  • Facilitate Clear Communication
  • Act as the central point of contact between customers, drivers, and internal teams (sales, service, and operations).
  • Ensure all stakeholders are informed of schedule changes, delays, or issues.
  • Handle Logistics and Equipment Transfers
  • Coordinate inter-branch equipment transfers to meet customer needs.
  • Ensure timely planning and closing of rental agreements to support accurate billing and inventory management.
  • Prioritize and Problem Solve
  • Use strong critical thinking and problem-solving skills to prioritize tasks and respond to urgent customer needs.
  • Received new orders, prepared documentation, and assigned personnel.
  • Managed customer accounts and invoicing.

Equipment Driver

Peterson CAT/Cresco Equipment Rentals Livermore Ca
03.1997 - 05.1998
  • Loading and unloading equipment from vehicles used to transport it
  • Inspecting equipment before and after use to ensure it’s in good working order
  • Driving or coordinating with equipment to complete tasks at the construction site
  • Monitoring performance and adjusting settings as required to perform tasks correctly
  • Tracking scheduled maintenance of equipment and notifying their Supervisor if maintenance is past due
  • Filling out performance records to report problems with equipment and track where and when it was used
  • Cleaning equipment after use and disposing of any collected scraps or waste
  • Compelling minor repair work as needed

Site Supervisor

Performance Mechanical Inc- Pittsburg, Ca
03.1995 - 03.1997
  • Team Management:
  • Lead, schedule, and provide feedback to a team of mechanics, technicians, and installers.
  • Project Oversight:
  • Coordinate and supervise the installation, maintenance, testing, and commissioning of mechanical equipment and systems.
  • Safety & Compliance:
  • Ensure adherence to safety protocols, industry standards, and regulations, including conducting daily safety briefings.
  • Quality Control:
  • Monitor the quality of work performed by the team and inspect installations to ensure they meet project specifications and standards.
  • Coordination & Communication:
  • Liaise with project managers, engineers, other supervisors, and subcontractors to foster a collaborative environment.
  • Problem-Solving:
  • Troubleshoot mechanical issues, analyze equipment performance data, and implement effective solutions to minimize downtime.
  • Resource Management:
  • Manage resources such as labor, materials, and equipment to ensure efficient project execution and cost-effectiveness.
  • Documentation:
  • Create and distribute daily reports, document work performed, and contribute to punch lists and other project-related records.

Education

College Of Business
Pittsburg, CA

Skills

  • Heavy Equipment Sales
  • Communication skills
  • Rental/Sales of allied and heavy gear (20 Years)
  • Supervising experience
  • Customer service
  • Management

Timeline

Central Ordering Dept. Manager

Peterson CAT/Cresco Equipment Rentals Livermore Ca
03.2013 - Current

Head of Heavy Rents Ordering Department

Peterson CAT/Cresco Equipment Rentals Livermore Ca
04.2010 - 03.2012

Central Ordering

Peterson CAT/Cresco Equipment Rentals Livermore Ca
05.2004 - 04.2010

Store Manager

Peterson CAT/Cresco Equipment Rentals Livermore Ca
03.2000 - 05.2004

Dispatcher

Peterson CAT/Cresco Equipment Rentals Livermore Ca
05.1998 - 03.2000

Equipment Driver

Peterson CAT/Cresco Equipment Rentals Livermore Ca
03.1997 - 05.1998

Site Supervisor

Performance Mechanical Inc- Pittsburg, Ca
03.1995 - 03.1997

College Of Business

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