Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Patrick Railsback

North Vernon,Indiana

Summary

Seasoned Group Leader with background in managing, coordinating, and facilitating team operations. Skilled in fostering cooperation among diverse team members to accomplish collective objectives. Known for enhancing productivity through effective communication and problem-solving abilities. Successfully led teams towards goal achievement while promoting a positive work environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Central Support Group Leader

Cummins Inc.
Columbus, IN
05.2011 - 06.2024
  • Identified customer needs and provided appropriate feedback from stakeholders.
  • Developed positive relationships with customers by providing excellent service.
  • Participated in training sessions to stay abreast of new products or procedures.
  • Built and maintained client relationships through quality, personalized interactions.
  • Maintained strict confidentiality of customer information.
  • Resolved customer complaints in a timely manner.
  • Ensured compliance with all applicable laws and regulations.
  • Answered telephone calls promptly and professionally.
  • Developed and implemented group activities to promote team building and collaboration.
  • Managed resources and delegated tasks to ensure timely completion of projects.
  • Provided assistance with conflict resolution among team members.

Vocational Trainer Automotive

Lincoln College of Technology
Indianapolis, IN
05.2009 - 05.2011
  • Created lesson plans for a wide range of classes and activities related to the vocational field.
  • Provided instruction to students in a variety of vocational fields, including automotive.
  • Assessed student progress on an ongoing basis and provided feedback to ensure understanding and mastery of the material.
  • Maintained records of student attendance, grades, test scores, disciplinary actions and other pertinent information.
  • Organized workshops and seminars to introduce new technologies in the vocational field.
  • Advised students on career paths available in their chosen field of study.
  • Monitored safety protocols at all times while providing hands-on training to students in the classroom environment.
  • Encouraged active participation among all learners during class discussions and activities.
  • Reviewed industry standards regularly and implemented them into course curricula as needed.

Education

Bachelor of Science - Secondary Education

Indiana State University
Terre Haute, IN
12-1986

Skills

  • Production tracking
  • Issue Resolution
  • Relationship Building
  • Health and safety procedures
  • Quality Control
  • Continuous Improvement
  • Staff Management
  • Employee Development
  • Operations Management
  • Complaint Handling
  • Performance monitoring

Affiliations

  • Community Involvement
  • Safety Awareness
  • Equestrian Activities

Certification

  • Six Sigma
  • 5 S

Timeline

Central Support Group Leader

Cummins Inc.
05.2011 - 06.2024

Vocational Trainer Automotive

Lincoln College of Technology
05.2009 - 05.2011

Bachelor of Science - Secondary Education

Indiana State University

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Patrick Railsback