Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic

Patrick Ramirez

Las Vegas

Summary

Dynamic leader with extensive experience at Resorts World Las Vegas, excelling in team training and service level management. Proven ability to enhance operational efficiency and resolve complex issues. Skilled in process improvement and employee development, fostering a collaborative environment that drives success and elevates guest experiences.

Overview

12
12
years of professional experience

Work History

Lead, Resort Services

Resorts World Las Vegas
Las Vegas
03.2024 - Current
  • Interview and collaborate with managers to hire new agents
  • Train new hire agents on different workstreams within the department
  • Run audit reports for the whole department to ensure we are educating and correcting new agents to succeed in their new roles
  • Assist with escalated guests and provide resolutions before offering compensation.
  • Resolve billing issues
  • Coach agents 1-1 when mistakes are made to provide feedback
  • Manage service level and offer overtime and early outs when time/service permits.
  • Assist casino host with a numerous of things such as booking reservations, transportation show tickets, tournaments and much more
  • Create SOPs to ensure everyone has the tools they need to succeed.

Cardiac Remote Monitoring

IronRod Health
Las Vegas
09.2023 - 02.2024
  • Educated and consent patients into joining our remote monitoring program.
  • Utilized strong organizational skills to manage multiple projects simultaneously
  • Cross trained in different departments to provided additional assistance when needed.
  • Resolved technical issues related to patients implanted cardiac devices.

Lead, Patient Support Technician

Harmonize Health
Las Vegas
06.2019 - 03.2023
  • Follow up with medical leads to enroll in our home monitoring program
  • Troubleshoot medical equipment such as blood pressure machines, pulse ox's, weight scale, Glucometers and mobile devices
  • Educate patients on how to use different types of mobile devices such as iPhones, Ipads, android tablets/phones
  • Assist new hires with side by side training
  • Troubleshoot both wifi and phone signal issues.

VIP Promotions Host/ Table Runner

Wynn/Encore
Las Vegas
03.2019 - 02.2023
  • Generate leads through in person interactions and social media marketing
  • Provided special promotions to bring customers into venues
  • Consistently hit goal commission on a weekly basis
  • Host guests and serve alcohol beverages.
  • Greet/check in guests and walk them to their table to meet their cocktail waitress.

Customer Service/Business Care Representative

Sprint
Las Vegas
01.2019 - 03.2019
  • Provide fast and accurate information to business customers
  • Gave Exceptional technical support for devices
  • Multitask with multiple programs running at once.

Customer Service/Technical Support

Asurion
Las Vegas
02.2016 - 10.2018
  • Provide all sorts of different technical support for issues such as network, software and hardware
  • Able to multitask on a computer with over 7 windows open at a time
  • Can research answers in a timely manner
  • Easily adaptive to different learning objectives
  • Android/ IOS expert

Lead(AAA AZ ROADSIDE ASSISTANCE)

Sitel
Las Vegas
03.2015 - 02.2016
  • Process fast and accurate information so that our members are taken care of
  • Locate members through using maps, mileposts and asking proper questions
  • Suggest company owned shops to better profit for our company
  • Supervise floor and answer questions for agents that need assistance
  • Operate a computer and have more than six applications running at a time.

Cashier

Carl's Jr
Las Vegas
05.2014 - 02.2016
  • Maintain sanitation, health, and safety standards in work areas
  • Take food and drink orders and receive payment from customers
  • Clean, stock, and restock workstations and display cases
  • Serve orders to customers at windows, counters, or tables
  • Order and take delivery of supplies.

Sales Associate/Backstock

Abercrombie & Fitch
Las Vegas
03.2014 - 12.2014
  • Answer customers' questions about merchandise and advise customers on merchandise selection
  • Take inventory or examine merchandise to identify items to be reordered or replenished
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Receive, open, unpack and issue sales floor merchandise
  • Clean display cases, shelves, and aisles
  • Stamp, attach, or change price tags on merchandise, referring to price list.

Education

High School Diploma -

Advanced Technologies Academy
Las Vegas
06.2014

Skills

  • Organized and efficient server
  • Thrives in fast-paced environment
  • Cash handling expert
  • Up-selling capability
  • Shipment processing
  • Adapt to diverse groups
  • Excellent people skills
  • Proficient in Excel
  • Proficient in Word
  • Database Entry
  • Billing and Invoicing
  • Employee training
  • Process improvement
  • Remote monitoring systems
  • Service level management
  • Team leadership
  • Time management
  • Multitasking
  • Quality assurance
  • Supervision and leadership

References

  • Jackelyne Corona, Iron Rod Health, Supervisor, (725) 279-1228
  • Alexander Smith, Harmonize Health, Operations Manager, +1 (702) 466-6797
  • Yadira Guerreo, Sitel, Coach/Supervisor, (702) 482-6789

Accomplishments

  • Employee of the 4th quarter 2024

Timeline

Lead, Resort Services

Resorts World Las Vegas
03.2024 - Current

Cardiac Remote Monitoring

IronRod Health
09.2023 - 02.2024

Lead, Patient Support Technician

Harmonize Health
06.2019 - 03.2023

VIP Promotions Host/ Table Runner

Wynn/Encore
03.2019 - 02.2023

Customer Service/Business Care Representative

Sprint
01.2019 - 03.2019

Customer Service/Technical Support

Asurion
02.2016 - 10.2018

Lead(AAA AZ ROADSIDE ASSISTANCE)

Sitel
03.2015 - 02.2016

Cashier

Carl's Jr
05.2014 - 02.2016

Sales Associate/Backstock

Abercrombie & Fitch
03.2014 - 12.2014

High School Diploma -

Advanced Technologies Academy

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