Summary
Overview
Work History
Education
Skills
Timeline
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Patrick Ramirez Alcala

CA

Summary

Dynamic leader with proven expertise in project management and outstanding communication, honed at Target and other notable organizations. Excelled in cross-functional coordination and guest relations, driving team performance and enhancing customer satisfaction. Skilled in problem-solving and creative solutions, consistently achieving operational excellence and surpassing performance metrics.

Overview

2
2
years of professional experience

Work History

Executive Intern

Target
06.2023 - 08.2023
  • Led a team of 15 employees to ensure daily operations were running smoothly.
  • Managed the Service and Engagement department, guiding team members to meet performance metrics and operational goals.
  • Conducted team briefings and delegated tasks to maximize efficiency during shifts.
  • Addressed customer concerns and escalated issues when necessary to maintain positive guest experiences.
  • Worked closely with mentors (ETLs) to understand store management and leadership tactics.
  • Ensured smooth operations by resolving scheduling conflicts, managing call-outs, and adjusting work plans accordingly.

Project Supervisor

Ramirez Custom Painting
09.2022 - 05.2023
  • Trained employees in safety procedures and protocols as directed by company regulations.
  • Communicated deadline updates, outlined action items and offered targeted solutions to team members.
  • Delivered completed projects on time by prioritizing multiple tasks.
  • Guided team members in proper painting techniques for consistent, top-notch results.
  • Managed schedules and transportation for efficient project execution.
  • Kept track of supplies and tools, making sure everything needed was available.
  • Communicated with clients to address any concerns and ensure satisfaction.


Crew Manager

McDonald's
02.2022 - 08.2022
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Developed unique events and special promotions to drive sales.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Oversaw financial management within the assigned location.
  • Planning strategies to help move the shift smoothly.

Crew Member

McDonald’s
05.2021 - 01.2022
  • Deliveries prompt, friendly customer service.
  • Helps improve overall McD Voice survey results from satisfied to very satisfied.
  • Assisted with maintaining cleanliness in line with company standards.
  • Oversaw currency and credit transactions quickly and accurately.
  • Supersized with restocking and stock rotation.
  • Dealt with front end cashier/cash handling. Never recorded cash register shortage.

Education

Bachelor of Arts - Bussniess Management And Human Resources

California State Polytechnic University, Pomona
Pomona, CA
07-2025

Skills

  • Cross-functional coordination
  • Guest Relations
  • Record preparation
  • Business Administration
  • Sales Support
  • Project Management
  • Scheduling
  • Problem-Solving
  • Teamwork and Collaboration
  • Outstanding communication skills
  • Public Speaking
  • Creative and Resourceful
  • Attention to Detail

Timeline

Executive Intern

Target
06.2023 - 08.2023

Project Supervisor

Ramirez Custom Painting
09.2022 - 05.2023

Crew Manager

McDonald's
02.2022 - 08.2022

Crew Member

McDonald’s
05.2021 - 01.2022

Bachelor of Arts - Bussniess Management And Human Resources

California State Polytechnic University, Pomona

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Patrick Ramirez Alcala