Patrick Ramsey
Abilene,TX
Summary
Dynamic Service Manager with a proven track record at Batjer Service, LLC, excelling in customer service management and team leadership. Enhanced service delivery processes, achieving a significant reduction in service downtime. Skilled in conflict resolution and employee training, fostering a collaborative environment that drives productivity and customer satisfaction.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Manager
Batjer Service, LLC
01.2011 - Current
- Learned operational procedures and customer service protocols to support team efficiency.
- Assisted in managing service schedules to ensure timely responses to customer inquiries.
- Provided administrative support, including maintaining service records and documentation accuracy.
- Collaborated with team members to enhance workflow and improve service delivery processes.
- Gained proficiency in using service management software to track customer interactions.
- Supported training initiatives for new staff on standard operating procedures and tools.
- Adapted quickly to evolving service demands while maintaining quality of assistance provided.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Service Manager
Precision Unlimited, Inc.
01.1998 - 01.2011
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
Service Technician
Hawkins Air Conditioning
04.1994 - 03.1998
- Diagnosed and repaired complex mechanical issues in residential and commercial systems.
- Conducted routine maintenance inspections to ensure optimal performance of equipment.
- Collaborated with team members to streamline service processes and enhance customer satisfaction.
- Trained junior technicians on best practices for troubleshooting and repair techniques.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Education
Electro-Mechanical Degree - HVACR & Electrical
The Refrigeration School, Inc.
Phoenix05-1990
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
Affiliations
TACCA (Texas Air Conditioning Contractors Association)
ACCA (Air Conditioning Contractors of America)
RSES (Refrigeration Service Engineers Society)
Cisco College HVAC/R Advisory Council (2023)
Certification
Texas Air Conditioning & Refrigeration Contractor. License # TACLA143039C
Tridium Niagara AX Certification
Tridium Niagara N4 Certification
EPA 608 Universal Certification
Timeline
Service Manager
Batjer Service, LLC
01.2011 - Current
Service Manager
Precision Unlimited, Inc.
01.1998 - 01.2011
Service Technician
Hawkins Air Conditioning
04.1994 - 03.1998
Electro-Mechanical Degree - HVACR & Electrical
The Refrigeration School, Inc.
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