Hi, I’m
Patrick Rankin
Cordova,TN
Overview
20
years of professional experience
Work History
Rooms To Go
Store Manager
08.2024 - Current
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Conn's Home Plus
Store Manager
10.2023 - 08.2024
Job overview
- Ensures excellent customer service is provided
- Maintains inventory control, making certain that the store's merchandise is properly displayed and tagged
- Manage and train sales personnel
- Ensuring the assigned retail store is clean and attractive, meeting, or exceeding sales goals.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Lowe's Home Improvement
Assistant Store Manager
10.2020 - 11.2023
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
Walmart
Assistant Store Manager
03.2005 - 10.2020
Job overview
- Provide direct assistance and reporting to managers
- Overseeing day-to-day operations within an organization, providing direct feedback to staff, managing payroll and personnel databases, interview and hiring new staff.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Walmart
Sales Associate
03.2005 - 08.2016
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Coahoma Community CollegeCoahoma, MS
Associate in criminal justice
11.2005
Coahoma Community CollegeCoahoma, MS
High school diploma or GED in criminal justice
11.2005
Skills
- Assistant Manager Experience
- Management
- Merchandising
- Retail Management
- Supervising Experience
- Store Management Experience
- Recruiting
- Pricing
- Inventory Control
- Freight Experience
- Sales Management
- Retail Sales
- Interviewing
- Sales
- Team management
- Talent management
- Produce
- Performance Management
- Customer service
- Talent Acquisition
- HR Sourcing
- Change Management
- Operations Management
- Process improvement
- Loss prevention
- Leadership
- Guest services
- Computer literacy
- Communication skills
- Budgeting
- Workday
- Kronos
- Warehouse supervisor experience
- Microsoft Excel
- Microsoft Word
- Profit & loss
- Microsoft Outlook
- Microsoft Office
- Payroll
Timeline
Store Manager
Rooms To Go
08.2024 - Current
Store Manager
Conn's Home Plus
10.2023 - 08.2024
Assistant Store Manager
Lowe's Home Improvement
10.2020 - 11.2023
Assistant Store Manager
Walmart
03.2005 - 10.2020
Sales Associate
Walmart
03.2005 - 08.2016
Coahoma Community College
Associate in criminal justice
Coahoma Community College
High school diploma or GED in criminal justice
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