Patrick Reading
Hixson,TN
Summary
Results-driven professional with 25+ years of experience across technical service delivery, client relationship management, and team leadership. Proven track record of managing complex technical projects, coordinating cross-functional teams, and delivering exceptional client service. Skilled in building and maintaining strong client relationships, identifying business opportunities, and implementing effective solutions to meet client needs.
Overview
25
25
years of professional experience
Work History
Electronic Technician / Technical Account Representative
HALLIBURTON
Houma, LA
02.2007 - Current
- Served as the primary technical liaison between the company and key client accounts.
- Coordinated cross-functional teams of 5 to 10 personnel to troubleshoot and resolve technical issues.
- Implemented preventative maintenance schedules that decreased emergency service calls and extended equipment life.
- Delivered technical training to clients on equipment operation and basic maintenance.
- Generated detailed technical reports and presentations for client review meetings, enhancing communication and transparency.
Installed Sales Coordinator / Department Specialist
LOWE'S
Houma, LA
02.2005 - 01.2007
- Managed client relationships throughout the sales and installation process.
- Coordinated between customers, contractors, and internal teams to ensure smooth project execution.
- Generated sales through effective client needs assessment, and solution recommendations.
- Resolved client concerns and technical issues, helping to maintain client retention.
- Developed expertise in multiple product lines to provide comprehensive solutions to client needs.
- Maintained accurate documentation for all client projects, ensuring proper tracking and accountability.
Communication Equipment Repair Specialist
UNITED STATES MARINE CORPS
Jacksonville, NC
02.2000 - 12.2004
- Led a team of four technicians in maintaining mission-critical communication equipment.
- Coordinated with multiple units to schedule maintenance and repairs, while minimizing operational impact.
- Trained junior technicians on equipment repair protocols and technical procedures.
- Served as a liaison between the technical team and command staff, effectively communicating complex technical information.
Education
Associate of Science - Business Administration
American InterContinental University
Schaumburg, ILSkills
- Account management and client relations
- Technical project coordination
- Team leadership and development
- Client needs assessment
- Problem resolution and troubleshooting
- Service delivery management
- Technical documentation
- Inventory management
- Technical training and presentation
Timeline
Electronic Technician / Technical Account Representative
HALLIBURTON
02.2007 - Current
Installed Sales Coordinator / Department Specialist
LOWE'S
02.2005 - 01.2007
Communication Equipment Repair Specialist
UNITED STATES MARINE CORPS
02.2000 - 12.2004
Associate of Science - Business Administration
American InterContinental University
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