Patrick Riley
San Diego,CA
Summary
I am an empathetic listener who has a passion for helping others achieve mental wellness. I have a strong desire to give others the benefit of my behavioral health journey through lived experience, drive, and compassion. Strong advocacy for clients is in my nature. It's my dream to connect those who struggle with the resources and the guidance they need to achieve their wellness goals and live happier lives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Solutions Architect
Avaya Government Solutions
08.2001 - 07.2024
- I listened to and understood the unique needs of my clientele based on similar past experiences.
- Designed and implemented scalable cloud-based solutions to enhance operational efficiency.
- Collaborated with cross-functional teams to define technical requirements for government projects.
- Evaluated emerging technologies to recommend system improvements and enhancements.
- Led architectural discussions, aligning technology strategies with organizational goals.
- Advocated for client stakeholders in securing approval and funding from their leadership.
- Engaged outside resources to assist clients in achieving project goals.
Education
Bachelor of Science - Technical Writing
Towson University
Baltimore, MD05-1992
Skills
- Firsthand knowledge of behavioral health issues
- Experience with diverse peer support groups
- Skilled in crisis support
- Active empathetic listening
- Expert in resourcing
- Advanced computer proficiency
Certification
Medi-Cal Peer Support Specialist (through NAMI) - March 2025
California Department of Social Services Mandated Reporter - March 2025
Volunteer Crisis Counselor for Crisis Text Line/988 -May 2025
CalMHSA Medi-Cal Peer Support Specialist (CMPSS) - August 2025
Question Persuade Refer (QPR) Gatekeeper - August 2025
Timeline
Customer Solutions Architect
Avaya Government Solutions
08.2001 - 07.2024
Bachelor of Science - Technical Writing
Towson University
Additional Information
Active SECRET Department of Defense Security Clearance
Inactive TOP SECRET Department of Defense Security Clearance