PATRICK RIVERA
Brooklyn
Summary
With over 10 years of progressive experience in residential property management and operations, adept at lease administration and property maintenance coordination. Successful in enhancing tenant satisfaction and operational efficiencies in high-volume environments. Spearheaded innovative projects, including the renovation of a vintage property and a tenant retention program that significantly reduced turnover rates.
Overview
10
10
years of professional experience
Work History
Residential Manager
Level-Bk
01.2017 - Current
- Manage a luxury market-rate building with over 550 units
- Managed the property contract budget and consistently ensured expenditures remained within the approved amount
- Developed multiple preventive maintenance programs to reduce repair costs
- Keep mechanics of property properly maintained and up to code
- Issued notices of delinquency and coordinate eviction efforts when necessary
- Supervise building staff members including, assigning work, coaching, and developing staff, hiring and disciplinary actions
- Worked on various reports, such as incident and management reports
Residential Manager
Edge Community Apartments
12.2020 - 07.2022
- Ensured adherence to NYCHA policies, city codes, and safety regulations, including lead paint inspections, fire safety, asbestos management, and elevator maintenance
- Maintained logs of maintenance activities, incidents, and compliance reports for NYCHA audits and inspections
- Handled urgent maintenance issues, responding to emergencies such as floods, fires, and gas leaks, and coordinating with emergency services
- Ensured that all mechanical, plumbing, electrical, and structural systems are in working order, conducting inspections, and scheduling necessary repairs
- Managing porters, handymen, and maintenance workers, assigning tasks, and ensuring work is completed efficiently
Handyman / Operation Manager
Tower 53
09.2014 - 06.2017
- In the absence of the resident manager, handle all daily managerial activities to maintain proper building functionality including payroll submission
- Addressing tenant complaints, coordinating maintenance requests, and ensuring a safe and habitable living environment
- Overseeing cleanliness, garbage disposal, and pest control in and around buildings
- Managing maintenance supplies, ordering materials, and ensuring equipment is available for repairs
Education
Bachelor's - Healthcare Management
ASA College
01.2026
Skills
- Budget Management
- Property Management
- Boiler/HVAC Knowledge
- Maintenance Coordination
- Microsoft Office
- Microsoft Excel
Timeline
Residential Manager
Edge Community Apartments
12.2020 - 07.2022
Residential Manager
Level-Bk
01.2017 - Current
Handyman / Operation Manager
Tower 53
09.2014 - 06.2017
Bachelor's - Healthcare Management
ASA College
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