Patrick Robinson

• Operating and maintaining equipment: Include running high-speed converting and packing equipment, and performing preventive maintenance.
• Ensuring product quality: Involves following procedures, inspecting products, and maintaining high quality standards.
• Working on a team: Work collaboratively to meet production goals and ensure smooth operations.
• Operating and maintaining packaging equipment: This includes running machines, adjusting settings, and performing routine maintenance.
• Quality control: Ensuring products meet quality standards and addressing any quality issues.
• Preventive maintenance: Keeping equipment in good working order through regular maintenance and inspections.
• Following safety procedures: Adhering to safety guidelines, and wearing required personal protective equipment (PPE).
• Maintaining accurate records: Keeping detailed records of equipment operations, maintenance, and any issues that arise.
• Troubleshooting: Identifying and resolving equipment malfunctions or process problems.
• Maintained on-hand inventory of packaging supplies to meet work demand.
• Adjusted machine components and pressure to support product processing.
• Regulated machine flow specifications, speed, or temperature.
• Reported any damaged items to supervisor immediately upon discovery.
• Adhered to safety procedures and protocols while operating packing machinery.
• Supplied materials to feeding devices, spindles or hoppers and unloaded completed packaged products.
• Monitored quality control measures during packing process to maintain high standards of production.
• Collaborated with supervisors and other staff members to meet tight deadlines.
• Utilized hand tools and machinery to seal and label boxes for distribution.
• Minimized waste and lag times by maintaining orderly and clean work area and equipment.
• Adjusted machine components, machine tensions and machine pressure according to size and processing angle of product.
• Conducted routine maintenance on packing equipment to ensure operational efficiency.
• Examined and inspected containers, materials, and products to meet packing specifications.
• Cleared machine jams to reset malfunctions for production line.
• Checked items against orders for accuracy and quality before packing.
• Participated in team meetings to discuss improvements in packing processes.
• Operated and tended product packaging machines.
• Inspected product on lines for conformance to predetermined quality specifications.
• Removed finished products from machines and separated rejected items based on standard grading qualifications.
• Performed minor machine adjustments to minimize interruptions and drive quality product.
• Managed time effectively to meet or exceed packing quotas and deadlines.
• Utilized hand tools such as knives, scissors and box cutters for packing purposes when needed.
• Performed daily maintenance checks on all packing equipment to ensure proper operation at all times.
• Increased line efficiency and reduced accidents through 5S program implementation.
• Utilized RF scanner to scan barcodes and transfer product, quantity and location information.
• Collaborated with lead operators and managers to accomplish smooth product changeovers with minimal downtime and wastage.

• Management and Supervision: Supervising and training postal employees, including carriers and clerks.
• Managing staffing schedules and work assignments.
• Conducting performance evaluations.
• Ensuring compliance with postal regulations and procedures.
• Overseeing the operation and maintenance of postal equipment and facilities.
• Operational Management: Managing daily postal operations, including mail processing, distribution, and delivery.
• Ensuring the timely processing and delivery of mail.
• Monitoring operational performance metrics and implementing improvements.
• Managing budgets, controlling expenses, and ensuring accurate financial reporting.
• Customer and Community Relations: Handling customer inquiries and resolving complaints.
• Providing customer service and maintaining positive community relations.
• Inform the public about postal services and regulations.
• Other Responsibilities: Preparing and submitting reports on post office activities.
• Resolving labor disputes.
• Participating in the selection and training of other postmasters or managers.
• May be responsible for hiring and firing employees.
• May handle window transactions and perform distribution tasks as needed.
• Helped customers pick out post office products.
• Balanced cash drawers at the end of each shift.
• Responded to customer inquiries regarding postal services, pricing, and package tracking.
• Developed strategies to improve efficiency within the post office's operations.
• Kept shifts properly staffed by creating and distributing work schedules.
• Recruited and hired personnel to add talent to team.
• Monitored staff member adherence with regulations and procedures.
• Communicated postal laws and regulations.
• Prepared reports on operational activities for upper management review.
• Maintained financial records, including budgets, expenditures, and income.
• Implemented measures to reduce operational costs while maintaining quality standards.
• Processed incoming and outgoing mail according to postal regulations.
• Analyzed data related to postal operations in order to identify areas needing improvement or optimization.
• Processed payments from customers using credit cards or other payment methods.
• Performed daily opening and closing procedures of the post office.
• Coordinated retail product display, stocking and pricing.
• Evaluated employee performance, offering feedback on areas needing improvement.
• Ensured compliance with safety regulations when handling hazardous materials or equipment.
• Resolved customer complaints quickly to promote improved service.
• Completed day-to-day duties accurately and efficiently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Prioritized and organized tasks to efficiently accomplish service goals.

Company Overview: Cedar Rapids, IA.

• Access control.
• Ensuring all client procedures and policies are upheld by myself and others.
• Emergency response to injured employees and visitors.
• Receive and reject deliveries, and process them accordingly.
• Teamwork.
• Building patrols involve reporting suspicious activity, assisting employees in need, and reporting facility issues.
• Utilizes two-way radio and telephone to call for assistance from city emergency services as the situation dictates.
• Create incident reports outlining reported events and observations of fires, theft, burglary, vandalism, and illegal activity.
• Observed patrons and customers to quickly address security situations.
• Coordinated with law enforcement and emergency responders during incidents and emergencies.
• Responded to alarms and conducted investigations as required.
• Adhered to daily patrol schedules to support consistent security presence throughout property.
• Confirmed visitor identification prior to granting entry into the building.
• Warned violators of rule infractions and escorted unauthorized persons off premises.

• Team Management: Hiring, training, coaching, and evaluating customer service representatives.
• Customer Interaction: Responding to customer inquiries, concerns, and complaints, and escalating issues when necessary.
• Performance Monitoring and Improvement: Analyzing customer feedback, identifying areas for improvement, and developing strategies to enhance service.
• Policy Implementation: Developing and implementing customer service policies and procedures.
• Data Analysis: Analyzing customer service data and statistics to track performance and identify trends.
• Problem Resolution: Investigating and resolving customer problems and complaints.
• Training and Development: Providing training and development opportunities for staff to enhance their skills and knowledge.
• Reporting: Preparing reports on customer service performance and identifying areas for improvement.
• Communication: Communicating effectively with customers, staff, and other departments.
• Workflow Management: Managing schedules, task allocation, and workflow within the team.
• Conflict Resolution: Intervening in and resolving complex customer service issues and delicate situations.

• Team Management: Hiring, training, coaching, and evaluating customer service representatives.
• Customer Interaction: Responding to customer inquiries, concerns, and complaints, and escalating issues when necessary.
• Performance Monitoring and Improvement: Analyzing customer feedback, identifying areas for improvement, and developing strategies to enhance service.
• Policy Implementation: Developing and implementing customer service policies and procedures.
• Data Analysis: Analyzing customer service data and statistics to track performance and identify trends.
• Problem Resolution: Investigating and resolving customer problems and complaints.
• Training and Development: Providing training and development opportunities for staff to enhance their skills and knowledge.
• Reporting: Preparing reports on customer service performance, and identifying areas for improvement.
• Communication: Communicating effectively with customers, staff, and other departments.
• Workflow Management: Managing schedules, task allocation, and workflow within the team.
• Conflict Resolution: Intervening in and resolving complex customer service issues, and delicate situations.
• Delegated work to staff, setting priorities and goals.
• Evaluated and authenticated returns, exchanges and voids.
• Researched and prepared reports required by management or governmental agencies.
• Interpreted and explained work procedures and policies to brief staff.
• Implemented departmental policies and standards in conjunction with management to streamline internal processes.
• Evaluated employee performance reviews based on specific criteria set forth by management.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Evaluated employee job performance and motivated staff to improve productivity.

• Delivering Mail: Distributing letters, packages, and other mail to customers' homes and businesses along their assigned route.
• Sorting and Preparing Mail: Arranging mail in the correct delivery sequence before loading it onto the vehicle or satchel.
• Collecting Outgoing Mail: Picking up mail from drop-off points, such as street letter boxes or customer mail receptacles.
• Handling Registered and Insured Mail: Obtaining signatures for registered, certified, and insured mail items.
• Customer Service: Answering customer questions, providing change-of-address cards, and other postal information.
• Maintaining Logs and Records: Keeping track of delivery rates and vehicle maintenance.
• Operating Postal Equipment: Utilizing scanning devices, mail sorting equipment, and potentially postal vehicles.
• Safety and Security: Observing and reporting any unusual circumstances or potential safety hazards on their route.

• Core Responsibilities: Mail Delivery and Collection: Deliver mail to homes and businesses on a prescribed route, both on foot and by vehicle.
• Route Management: Work a designated route, potentially covering other routes during the absence of regular carriers.
• Mail Handling: Sort, lift, and load mail and packages for delivery.
• Customer Interaction: Provide information and assistance to customers regarding postal matters.
• Accountable Mail: Handle registered, insured, and certified mail, collecting signatures and accounting for items.
• Postal Equipment Operation: Operate and maintain postal vehicles and equipment.
• Route Adjustments: Modify routes according to instructions or changing circumstances.
• Safety and Security: Ensure mail security and report any unusual incidents or conditions.
• Additional Responsibilities: Customer Service: Provide helpful and courteous service to the public.
• Physical Demands: The job requires significant physical activity, including standing, walking, lifting, and carrying.
• Weather Conditions: Work outdoors in all weather conditions.
• Professional Appearance: Maintain a neat and professional appearance, including wearing an approved uniform.
• Driving: May be required to operate a postal vehicle and maintain a safe driving record.
• Training: May be required to attend training programs to improve delivery efficiency and safety.

• Uphold outstanding customer service skills when interacting with customers and Visitors.
• Greet all guest of Company and assist with needs.
• Make self readily available at all times.
• Working with Team 24/7.
• Process new employee for administration and termination in CCURE program.
• Ability to deescalate tense situations without jeopardizing self or others.
• Building rounds (looking for signs of damage; theft; vandalism etc.).
• Receive inbound calls; from all outbound site with entry request; Employees with reportable concerns & Customers who need assistance.
• Respond to all Fire and Emergency events inside the facility and dispatch Law Enforcement to all outbound locations.
• Monitor CCTV footage and acknowledge all alarms for over 98 different sites.
• Locking and unlocking Facility.

• Ready to supplement the active-duty forces when needed.
• Prepare to support in major combat assignments, humanitarian efforts and national emergencies.
• Lead community service efforts.
• Safety of all brothers, sisters and civilians in harm’s way in and out of country.
• Ensure the building of mentally and physically ready junior Marines.
• Holding self to highest standards in discipline and honor.
• Ensure safety and wellbeing of all those around and under command.
• Coordinated with other units to execute large scale military operations.
• Implemented land navigation skills in diverse environments to reach strategic objectives.
• Rendered first aid treatment to injured personnel on the battlefield.
• Conducted daily physical fitness training to maintain combat readiness.
• Maintained accountability of assigned personnel, weapons, equipment and supplies.
• Adapted to rapidly changing tactical situations to achieve mission objectives.
• Followed strict operational security protocols to safeguard mission-critical information.
• Defended country against threats by capturing, destroying and repelling enemy forces during combat.
• Practiced hand-to-hand combat techniques to prepare for close-quarters combat situations.

• Company Overview: CR, IA
• Customer service at the highest level.
• Deliver and collection of mail and parcels on foot or by vehicle (on all road condition and in all weather conditions).
• Time Management.
• Attention to details.
• Deliver and collect charges from customers (postage due or C.O.D).
• Report all unusual conditions and incidents relating to mail delivery.
• Use portable electronic scanner as instructed.
• CR, IA

• Company Overview: CEDAR RAPIDS, IA
• Ensuring orders are accurately audited, processed, assembled, packed and shipped.
• Attacking challenges of deadlines and ensuring they are met.
• Working as a team with co-workers and be dependable to work alone and complete assignment.
• Stocking shelves and putting out merchandise in various locations.
• Loading items in Truck for shipping.
• CEDAR RAPIDS, IA