Forward-thinking Operations Specialist bringing 16 years of expertise in operational support for healthcare organizations. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies.
• Manages, plans, and executes weekly technician schedules and initiatives while mitigating risks to ensure operational success
• Represent CHOP as lead technician, advancing planning of logistical needs and implementation of conference-based Maintenance of Certification in Anesthesia course across the United States
• Responsible for departmental marketing as lead for the external website and SharePoint Community Manager
• Manage and execute multiple Simulation Center relocations, designated as Move Captain
• Implement 360 recording for New Patient Tower design simulation. Partner with Human Factors to analyze for employee safety and patient-care workflows, resulting in C-suite presentation to demonstrate financial needs.
• Partner with Critical Care to develop and implement custom virtual reality ultrasound course; approved as annual skills validation tool
• Champion operational needs for outreach to community emergency departments
o Authored platform presentation at 6th Annual CHOP Interprofessional Education Symposium 2023: “Improving Community Emergency Departments' Knowledge, Skills, and Readiness”
• Captains four software applications as department system administrator
• Generate and analyzes equipment utilization reports and validates data against budget for repair and purchase requests
• Manages multiple projects: SimCapture/LiveCapture installations, Lead for Simulation Operator Course Charter, develop ECMO trainer, 360 tour edits with branching logic, and multiple Root Cause Analyses
• Partner with IS and Nursing leadership to implement enterprise-wide immersive technology integration for education and clinical use. Currently manages technology on department level.
o Lead workshop presentation at 7th Annual International Virtual Reality in Healthcare Symposium 2023: “Lights, camera, action: setting the stage for an enterprise VR Implementation”
• Organized team to create and implement 1 minute video series for Bioresponse SharePoint page
• Collaborated with project sponsors and team members for constructing new Bioresponse training space
• Developed & implemented staff bioresponse training program, resulting in 80% compliance in the first year
• Supervised talent acquisition and onboarding for PPE monitor role; increased retention by 20% in second fiscal year
• Planned and facilitated the centralization, implementation, and management of a warehouse for nearly $300,000 of bioresponse supplies; reducing loss by 35%