Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrick Rogers

Huntersville,NC

Summary

Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

13
13
years of professional experience

Work History

General Manager

Arbys Resturant
11.2022 - Current
  • Carefully interviewed, selected, trained, and supervised staff.
  • Set clear expectations and created positive working environment for employees.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

Restaurant Shift Lead

Arbys
07.2022 - 11.2022
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Excelled in every store position and regularly backed up front-line staff.

Package Delivery Driver

Shafor Enterprises
10.2019 - 10.2021
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Shift Leader

MJM Pizza LLC Dominos
10.2016 - 07.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Call Center Representative

Teletech@home
10.2010 - 10.2016
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

High School Diploma -

Notre Dame Catholic High School
Fairfield, CT
06.1994

Skills

  • Customer Engagement
  • Health Code Compliance
  • Food Safety
  • Staff Scheduling
  • Inventory Management
  • Pre-Shift Walk-Through
  • Cash Handling
  • Customer Service
  • Hiring Decisions
  • Guest Relations

Timeline

General Manager

Arbys Resturant
11.2022 - Current

Restaurant Shift Lead

Arbys
07.2022 - 11.2022

Package Delivery Driver

Shafor Enterprises
10.2019 - 10.2021

Shift Leader

MJM Pizza LLC Dominos
10.2016 - 07.2019

Call Center Representative

Teletech@home
10.2010 - 10.2016

High School Diploma -

Notre Dame Catholic High School

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Patrick Rogers