Patrick Roman
Miami,Florida
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member Shift Manager
Diverse Ventures Of Miami, / Coldstone Creamery
06.2021 - Current
- Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Calculated time cards to process employee payroll for [Number]-member team using [Software].
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maximized quality assurance by completing frequent line checks.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Education
Bachelor of Science - Construction Management And HVAC
Florida Technical College
12502 Pines Blvd, Pembroke Pines, Florida 3314406.2025
Associate of Arts - Liberal Arts And General Studies
Miami-Dade College
11011 SW 104 Street, Miami Florida, 3317606.2025
High School Diploma -
Miami Coral Park Senior High School
Miami, FL06.2020
Skills
- POS Transactions
- Front of House Management
- Customer Inquiries
- Crew Monitoring
- Restaurant Operation
- Workflow Schedules
- Maintain Food Safety
- Employee Development
- Health and Safety Regulations
- Cash Control
- Cook Foods
- Motivational Leadership
- Station Preparation
- Inventory Audits
- Vendor Relationships
- Monitoring Food Preparation
- Customer Needs Assessments
- Production Standards
- Operational Efficiency
- Safety Policies and Procedures
- Train Crew Members
- Delegating Assignments and Tasks
- Worker Training
- Safety Awareness
- Crew Leadership
- Teamwork and Collaboration
- Investigating Complaints
- Calm and Pleasant Demeanor
- Heavy Labor
- Credit Card Transaction Processing
- Calendar and Scheduling Software
- Counting Money
- Closing Procedures
- Equipment Cleaning and Maintenance
- Serve Customers
- Fire Safety Regulations
Certification
- HVAC Technician
- 1 Year
- EPA Certification
Certification number -1281163589680
for Core, -Type-I , Type - II and Type-III
Basketball
Playing Basketball relieves any built up stress I may acquire in the course of my day.
It has been my outlet since I was a child.
Shoot a few hoops and I am good to go.
Timeline
Crew Member Shift Manager
Diverse Ventures Of Miami, / Coldstone Creamery
06.2021 - Current
Bachelor of Science - Construction Management And HVAC
Florida Technical College
Associate of Arts - Liberal Arts And General Studies
Miami-Dade College
High School Diploma -
Miami Coral Park Senior High School
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