Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Participated in tutorials and online courses and interdepartmental webinars to enhance team capabilities and understanding and knowledge of systems, products, and processes.
Worked with development team to define and implement team change requests to enhance product functionality.
Sales Manager
Caliber Home Loans
04.2022 - 02.2023
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Created effective strategies to target new markets after researching and analyzing competitor behavior.
Held weekly meetings with teams to identify techniques to overcome sales obstacles.
Branch Operations Manager
Supreme Lending
03.2015 - 12.2022
Trained employees on proper procedures and strategies to improve productivity by coordinating logistics for sales workshops and trainings.
Participated in tutorials and online courses and interdepartmental webinars to enhance support team capabilities.
Worked with development team to define and implement team change requests to enhance product functionality, client and supplier satisfaction by solving complex issues with efficient resolutions.
Met deadlines by proactively managing individual and team tasks, looking for best industry practices, and streamlining processes maintaining a 90% close rate.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
Managed new hire training of company systems and processes through one on one and group trainings.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Loan Officer
Trident Mortgage Group
12.2009 - 02.2015
Submitted loan applications to underwriter for verification and recommendations.
Originated, reviewed, processed, closed and administered customer loan proposals.
Recommended loan approvals and denials based on customer loan application reviews.
Maintained strict confidentiality of bank records and client information.
Developed and maintained relationships with local real estate agents.
Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.