Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patrick Rougeau

East Providence

Summary

Working towards a B.S. Information Technology degree. Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office hardware, software, scheduling, and resource allocation to drive operational success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

JCK Services, Inc.
01.2022 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Increased bid-winning rates by developing competitive yet profitable pricing strategies.
  • Assisted in securing new business opportunities through proactive networking within the industry.

Field Supervisor

JCK Services, Inc.
08.2019 - 01.2022
  • Monitored employee performance for compliance with regulations and policies.
  • Supervised field operations teams to complete projects within established timelines.
  • Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
  • Resolved customer complaints to maintain satisfaction and loyalty.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
11-2026

Skills

  • Customer engagement
  • Field logistics oversight
  • Efficient schedule management
  • Strategic operations planning
  • Effective task delegation
  • Effective organizational skills
  • Administrative support
  • System hardware installation
  • Troubleshooting and technical guidance
  • Software configuration

Certification

  • Comptia A+
  • ITIL 4

Timeline

Office Manager

JCK Services, Inc.
01.2022 - Current

Field Supervisor

JCK Services, Inc.
08.2019 - 01.2022

Bachelor of Science - Information Technology

Western Governors University

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